awards-entries

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Best Onboard Amenities - First Class
Qantas First Class Amenity Kit
Onboard supplier: SPIRIANT
Featured onboard: Qantas Airways
Description:SPIRIANT and renowned Australian fashion designer, Martin Grant, redesigned Qantas’ First Class amenity kits. The luxurious kits and eyeshades are made of a chambray material. The male kit is in a navy cotton. The female Bordeaux kit has an extended zipper-puller in the form of a wristlet to add a subtle feminine touch to the bag design.
Function:Sustainability was the key focus for the kit, with many items being environmentally-friendly. The toothbrush and comb are made of biodegradable and compostable cornstarch plastic, which produces 65% less greenhouse gas. The socks are made from soft and sweat-absorbent bamboo textile which requires low water consumption for growth.
Passenger Experience:An exclusive Qantas scent, of lemon myrtle and geranium, was created for the skincare products by Australian spa brand LaGaia Unedited. This provides the passenger a luxurious sensorial experience to ensure the highest standard of comfort inflight.
Unique features:In support of Qantas' high design standards and waste reduction programme, the kit provides luxury while being also eco-friendly. The truly understated yet elegant kit offers various reuse opportunities long after the passenger’s journey. It remains a beautiful souvenir of the flight.
Additional information:All the kit's details are tailor-made to the exacting designs of one of Australia’s most acclaimed international fashion designers, Martin Grant. His work is constructed in such a way as to maintain a direct relationship to the body as a sculptural form.
www.spiriant.com
Air France La Première Amenity Kit
Onboard supplier: Albéa Travel Designer
Featured onboard: Air France
Description: Available in two different sober shades of navy blue and camel, these kits have colorful interiors to present as elegant haute couture luxury cases. As a true accessory, this kit can be used by the passenger to store his belongings.
Function: The kit aims to provide all the basic elements necessary for well-being onboard, allowing passengers to take care of themselves by moisturizing their skin, combing their hair, and writing notes. It also works to trigger an emotional response, provoking surprise, pleasing customers as they receive a high-end gift, and reflecting the crew’s caring relationship with them.
Passenger Experience:This emotional perspective, provoking surprise and pleasure, set the tone for the passenger experience onboard and support the crew’s caring role inflight.
Unique features:In partnership with Carita, Air France wants to offer its guests an exclusive and complete amenity kit that includes luxurious and privileged treatments to strengthen the unique La Première experience and the passenger's sense of well-being.
Additional information:In partnership with Air France La Première, Carita offers a selection of four essential products for an immediate beauty effect and taste of what can be possible. CARITA treatments pride themselves on offering a truly before and an after experience.
corporate.airfrance.com
Lufthansa Van Laack First Class Amenity Kit
Onboard supplier: skysupply
Featured onboard: Lufthansa German Airlines First Class
Description:The Van Laack bag with its clear, yet luxurious design, comes in three different shapes and four colours: blue and brown for men, beige and silver for women. The exclusive material and its pleasant touch underlines the elegance of the collection.
Function:Form follows function with the padded tablet pouch which is equipped with a separate pen holder. The cosmetic bag and the ladies’ bag with handles are both appealing and practical, and can be reused as an accessory or elegant evening bag.
Passenger Experience:The German fashion brand Van Laack has become synonymous with expert craftsmanship, precision tailoring and attention to detail. All these qualities are combined in these kits to appeal to Lufthansa’s sophisticated First Class guest with high expectations.
Unique features:This well thought through collection is a high-end, first-class statement, with use beyond the onboard journey. Its functionality and elegant design inspire the guest to find new uses for the kit when they return home, avoiding waste and safeguarding the environment.
Additional information:These kits are designed to make a luxurious statement thanks to the products included. Alongside useful socks, eye mask and ear plugs, the pouches are stocked with La Prairie products – a luxury brand promising timeless beauty.
www.skysupply.de
SWISS Bally First Class Amenity Kit
Onboard supplier: WESSCO International
Featured onboard: SWISS International Air Lines
Description:The Bally pouch is made of black canvas. A classic red-and-white Bally stripe contrasts the pouch for a modern look.
Function:The Bally pouch serves for storing travel essentials and comes with premium La Prairie skincare and a box of iconic Ricola herbal mints.
Passenger Experience:The SWISS International Air Lines First Class kit is a classic travel companion with an impressive assortment of iconic Swiss brands. It showcases the airline’s dedication to offering its travelers the very best of Swiss hospitality.
Unique features:The Bally pouch can be used post-flight in any lifestyle setting. La Prairie is sought-after in luxury retailers worldwide and is synonymous with Swiss luxury skincare.
Additional information:SWISS International Air Lines created its most iconic amenity kit to date by teaming up with Swiss luxury brands to showcase the very best of Switzerland to the world. Contents are corn-starch based or biodegradable while maintaining a luxury feel.
www.wessco.net
All Nippon Airways Globe-Trotter First Class Amenity Kit
Onboard supplier: FORMIA
Featured onboard: All Nippon Airways
Description:Something different. Something outstanding. Based on Globe-Trotters Centenary case, this high-quality collection of miniature suitcases come in an array of elegant, modern colours and are already collector’s items.
Function:The First Class kits are stocked with cosmetics from Shiseido’s Ginza collection and include all onboard essentials with a twist of extravagance: toothbrush, toothpaste, satin-feel eye mask, ear plugs and luscious lotions.  
Passenger Experience:At the heart of the amenity kit is the desire to elevate each passenger’s inflight experience and compound the overall feeling of luxury.
Unique features:The Globe-Trotter First Class range includes five highly collectible designs in an array of timeless colours. All First Class passengers are guaranteed to step off the flight with an iconic piece of design from a world-famous British luxury brand.
Additional information:All Nippon Air First Class passengers will join Globe-Trotter’s enviable client list which includes Captain Robert Falcon Scott, Sir Winston Churchill and HM Queen Elizabeth II to Daniel Craig, Eddie Redmayne and Kate Moss.

Garuda Indonesia & Gieves & Hawkes Amenity Kit
Onboard supplier: FORMIA
Featured onboard: Garuda Indonesia
Description:The amenity kits are in the design of a roomy pouch with top handle inspired from a classic British shoe bag. Easy access is granted through a front vertical zipper with a wide opening and traditional Indonesian Batik pattern adorns the lining.
Function:Inside passengers will find a PAYOT nourishing body cream, refreshing facial mist and hydrating lip balm, as well as useful items including an eye mask, dental kit and hairbrush; designed so passengers feel relaxed and revitalised on and off board.
Passenger Experience:PAYOT is a French luxury skincare brand offering a unique alchemy between innovative formulas derived from scientific advances, and the sensuousness of its products. Furthermore, the stylish pouches can be reused many times post flight.
Unique features:The bags and contents are a sophisticated integration of cultural Indonesian elements with classic British style making it stand out amongst other amenity kits.
Additional information:Gieves & Hawkes is a British luxury brand dedicated to the pursuit of excellence. Royal tailors since 1809, Gieves & Hawkes has continuously enjoyed the patronage of British royalty, reinforcing its unparalleled pedigree and international status.
www.formia.com

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Best Onboard Amenities - Business Class
Air Europa Plastic-Packaging Free Luxurious Business Amenity Kit
Onboard supplier: Kaelis
Featured onboard: Air Europa
Description:This new sophisticated amenity kit is designed in a classy style, made with the highest quality soft-touch velvet leather material in a neutral grey tone, ideal for a unisex bag. The bag is perfect for travelling and can also be reused after the flight.
Function:The bag has a wide zipper to make it easy to locate all items, and contains essentials for the passenger’s comfort: four natural cosmetics products with eco packaging, travel socks, shoe bag, earplugs, eye mask, toothbrush and toothpaste.
Passenger Experience:The amenity kit is the only item the passenger takes away with them from a flight and stays with them as a gift. A well-presented, good quality and well-planned amenity kit – with all necessary comfort items - is therefore one of the items that can most improve the passenger experience.
Unique features:The type and the amount of cosmetics products featured set this kit apart. The cosmetics are made of pure botanical essential oils from Rerum Natura with a clean fragrance, and these are presented in an eco-friendly packaging with no plastic wrapping.
Additional information:Air Europa was focused on removing all plastic wrapping package from its new luxurious Business Class Amenity Kit and this kit will cut 1,000-kilo of plastic waste per year from its onboard service, helping to protect the environment. Kaelis was very happy to have helped Air Europa in this project.
Video clip: https://www.kaelisgroup.com/newsletter/press_release/nov2019/aireuropa_press.html
www.kaelisgroup.com
Virgin Atlantic Upper Class Amenity Kit
Onboard supplier: Galileo Watermark. Skincare by Buzz Products. Refurbishment programme by MNH
Featured onboard: Virgin Atlantic
Description: Tactile and stylish black kits made of responsibly-sourced, fully-recyclable FSC kraft paper. Contents have been elevated to encourage reuse, with an investment in more sustainable items driving single-use plastic off flights without reducing quality.
Function: The durable bag feels like leather, is water resistant and can hold a mini tablet. The reusable contents include cotton socks, ear plugs, eye mask, paper pen, @BambuuBrush toothbrush, WhiteGlo toothpaste and REN Clean skincare in sustainable packaging.
Passenger Experience: These travel essentials have all been reinvented for customers to enjoy onboard or to take away and reuse at home. Enhanced comfort items include a luxury light-blocking eye mask, @BambuuBrush toothbrush, cotton socks and REN Clean Skincare.
Unique features: All the elements in the kit are high quality and have been designed to be reused post-flight. In addition, these ‘Goodie bags’ will save around 945 tonnes of plastic waste each year, highlighting Virgin Atlantic's ongoing commitment to sustainable practices.
Additional information: Not only are the bags and contents carefully designed but Virgin Atlantic works with MNH to refurbish the kits. Harnessing the circular economy, MNH reuses or recycles 500 tonnes of cabin waste each year for the airline, with nothing going to landfill.
www.galileowatermark.com
Hong Kong Airlines Business Class Amenity Kit
Onboard supplier: SPIRIANT
Featured onboard: Hong Kong Airlines
Description:These colourful kits celebrate the culture of Hong Kong, showcasing designs of up and coming artists. They truly reflect the art and culture of Hong Kong and are fun, exuberant and dynamic. The fabric used is nice and soft, and designed by four Hong Kong artists.
Function:The pouch is roomy and practical, geared towards reuse. The socks, eyeshades and ear-plug box are also decorated with designs by the artists, with the L’Occitane hand cream and lip balm providing added luxury.
Passenger Experience:This kit is a prime example of how amenity kits should merge function and emotion. The beautiful prints and graphics put a smile on customers’ faces, turning them into collectors’ items with travellers.
Unique features:This kit breaks the business class tradition of classic tones, and instead bursts with colour. The collaboration with locals artists to evoke the art and culture of Hong Kong works to show a different side of Hong Kong to that which people usually see.
Additional information:This kit is special as its style encourages airlines to think outside the box about what they want from an amenity kit. SPIRIANT believes that even more airlines could create invigorating, artistic amenity kits such as this.
www.spiriant.com
Uzbekistan Airways Business Class Amenity Kit
Onboard supplier: AK-Service
Featured onboard: Uzbekistan Airways
Description:This year, Uzbekistan Airways has taken its amenity kits to a whole new level. The laconic cosmetic bags, in elegant black for men and bright red for women, are designed with high attention to details, and contain everything passengers need during a flight.
Function:The items inside include incredibly comfortable slippers, an elegant sleeping mask, as well as famous French brand Caudalie cosmetics with natural ingredients. There is also a facial mist and pillow mist for added comfort during a long haul flight.
Passenger Experience:These kits are just one of the parts of the whole passenger experience which is built around the the passengers' comfort onboard Uzbekistan Airways. The concept was thought out to the smallest detail and includes high quality production, attention to detail, and a wide range of comfort items – everything that matters.
Unique features:The kit stands out for the high quality of the bags and the cozy slippers on a wide sole (usually only seen in first class). The pillow mist for relaxation and carefree dreams along with a Caudalie - hand cream and lip balm - compliment the rich selection of comfort items.
Additional information:It takes time and commitment to achieve the highest level of comfort onboard, but Uzbekistan Airways has gone a long way on the journey to achieve this and now offers incredible services to its passengers. AK-Service has been pleased to be a part of their passenger experience.
ak-service.ru
Lufthansa Biker Bag & Doctor Kit
Onboard supplier: skysupply
Featured onboard: Lufthansa German Airlines Business Class
Description:The exclusive vintage style Biker & Doctor bags in a cognac and dark brown leather-look are classy and eye-catching. There are two versions: one comes with, and the other one without, buckles. Two push buttons in matt silver complete the iconic style.
Function:The amenity kits can be used to store bicycle tools, medicine, cosmetics, office supplies or small travel amenities while on a journey, at home, in the office or on the go, just as a gentlemen’s briefcase or as a lady’s purse can be.
Passenger Experience:The pleasant experience of flying Lufthansa’s business class is reflected in the design and high-quality of this amenity kit. Its functionality supports its after use, as much as its classy, eye-catching style is presentable on any social occasion.
Unique features:Unlike other amenity kits which have practicability as their main purpose, these bags are designed as a collector’s item and as a commodity for use in everyday life. Its vintage design as well as the Biker eyemask are iconic and differ from a normal cosmetic bag.
Additional information:Besides inner items like socks and eyemask the bag holds luxury products from the French brand L’Occitane. This amenity kit meets both the guests’ demands and the airline’s continuous aspiration to stand out as a pioneer at all levels.
www.skysupply.de
KLM World Business Class Amenity Kit
Onboard supplier: Albéa Travel Designer
Featured onboard: KLM Royal Dutch Airline
Description:The KLM Post Bags are made of jute and inspired by the historical post bag of Jan Taminiau’s famous collection. The post bag is full of memories because of all the letters, cards and packages which have travelled to recipients all over the globe.
Function:The pouches are easily reusable post flight and can be used to carry a wide range of passenger belongings. It contains all the necessary amenities for a true inflight experience as well as two Rituals cosmetics.
Passenger Experience:The kit brings passengers a taste of the Jan Taminiau haute couture experience. Jan Tamniau style is used to create unique pieces such as for Queen Maxima of the Netherland.
Unique features:This kit creates a never seen before collaboration combining three Dutch specialist brands from three different fields: Travel by KLM, Cosmetics by Rituals; and Haute Couture by Jan Taminiau.
Additional information:Upon arrival at their destination, travelers can not only share tales and experiences of their journey with family and friends, but also present the comfort bag as a gift to a loved one. The gift that keeps on giving.
www.albea-group.com
Icelandair
Onboard supplier: WESSCO International
Featured onboard: Icelandair
Description:The soft pouches are inspired by Icelandic animals. The arctic fox pouch is coloured in reference to its shifting coloration, with a zip puller representing its tail. The puffin-inspired pouch’s zip puller represents its brightly-coloured beak.
Function:This “Wildlife” collection raises awareness to support the welfare of Icelandic flora and fauna. The pouches come with Hannes Dóttir natural skincare powered by the volcanic fjords of Iceland to infuse skin with vital micro-nutrients.
Passenger Experience:The pouch collection honours Icelandic wildlife. Distinct designs and accompanying information bring passengers closer to the unique qualities of each Icelandic animal, each of which is woven into the nation’s folklore.
Unique features:The collection captures the spirit of Iceland with its wildlife-inspired beauty and finesse. The Hannes Dóttir skincare assortment treats passengers to Iceland’s volcanic micro-nutrients for optimal vitality.
Additional information:WESSCO flew to Iceland to find inspiration for this eco-conscious collection! The kit’s materials include recycled canvas, synthetic leather, and recycled plastic bottles. Items include a biodegradable toothbrush and socks made from recycled materials.
www.wessco.net
Turkish Airlines Versace Business Class Amenity Kits
Onboard supplier: FORMIA
Featured onboard: Turkish Airlines
Description:These unique kits have been compiled for both female and male passengers. The female kits come in four bold and classic colours and are available in textured and smooth material. The men’s kits come in sleek and contemporary black and navy material.
Function:Each kit boasts Versace moisturising body lotion, scented mist, nourishing lip balm and Versace Eros eau de toilette/Eros pour femme. Passengers can also enjoy a high-quality eye mask, socks, dental kit and ear plugs. Clever straps aid handling.
Passenger Experience:The bags feature exceptionally roomy interiors and are made from high quality, durable materials, making them the ideal companion for passengers looking to store personal items during their flight, as well as being extremely useful post-flight.  
Unique features:These kits raise the bar for luxury in-flight amenity kits by being the first on-board collaboration with one of the world’s best known and most respected luxury fashion brands, Versace.
Additional information:The four female kit colours were chosen by Versace to match its latest collection and feature the iconic Medusa crown. The precision of the bag’s design and the curation of the cosmetic products reflect Turkish Airline’s devotion to customer care.
www.formia.com

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Best Onboard Amenities - Premium Economy
Lufthansa Replay Premium Economy Amenity Kit
Onboard supplier: skysupply
Featured onboard: Lufthansa German Airlines Premium Economy Class
Description:The pouches are made of robust denim fabric in jeans blue and jeans black, and finished with REPLAY’s signature brown badge and quilting seam detail echoing well-established jeans designs. The denim eye mask completes the concept.
Function:The function of this eye-catching bag goes beyond its use as an amenity kit. It does not only serve as a cosmetic pouch, but also offers a handy option for the safekeeping of electronics or other personal belongings, both during and after the flight.
Passenger Experience:This amenity kit concept is offered in cooperation with the renowned brand REPLAY to add a wow factor. Its extraordinary design and quality inclusions create a memorable experience for travellers in the Premium Economy Class.
Unique features:For Premium Economy Class, this amenity kit is a unique and outstanding give-away. The use of denim fabrics in combination with the jeans look make the pouch special. It´s created with a love of fine detail and designed to surprise and inspire the passengers.
Additional information:Both Lufthansa and REPLAY are synonymous with the highest standards in their industries. The denim pouches showcase REPLAY’s signature look in a creative, functional way, and contribute to the airline’s sleek appearance with a casual, contemporary style.
www.skysupply.de
Hawaiian Airlines Extra Comfort Premium Economy Amenity Kit
Onboard supplier: WESSCO International
Featured onboard: Hawaiian Airlines
Description:The lightweight slender PET-felt pouch is comfortable to the touch. It features a bamboo tag with a coral print on the side and information about the design concept by local artist Kealopiko on the reverse.
Function:The pouch carries cosmetics and travel essentials. It comes with Loli'i lip balm, body balm and hydrating mist. It is complemented by a bamboo hair comb, dental kit, earplugs, pen, tissues, earphones, natural sunscreen, and an eye mask.
Passenger Experience:The curated kit is interwoven with its destination thereby creating additional excitement about flying to Hawaii. It also serves as a reusable bag and memento of Hawaii.
Unique features:Great thought has been given to the Hawaiian-themed assortment. The kit is packed with useful contents, adding a lot of value to the passenger.
Additional information:The kit signifies a new eco-conscious direction away from the use of plastics with the use of PET-felt, bamboo, and kraft paper.
www.wessco.net
Virgin Atlantic Premium Economy Goodie Bag
Onboard supplier: Galileo Watermark. Refurbishment by MNH
Featured onboard: Virgin Atlantic
Description:Made of responsibly sourced and recyclable FSC kraft paper, the tactile bag includes an eye mask with adjustable Velcro fastening, ear plugs packaged in paper, paper pen, a mini @BambuuBrush toothbrush and White Glo toothpaste.
Function:Designed to be durable, the bag can be reused and contains all the essentials needed on a long-haul flight. The inner items are sustainable, without unnecessary packaging and individually security-sealed as part of the wider refurbishment programme.
Passenger Experience:Consumers are increasingly looking for more sustainable alternatives and this kit provides the essentials whilst minimising its environmental impact, with items including a bamboo toothbrush and paper pen, intended for reuse.
Unique features:Virgin continues to invest in greener solutions whilst maintaining the quality in Premium Economy as well as Upper Class. This kit is a truly sustainable solution for the cabin and holds all the essentials required when travelling long-haul.
Additional information:Not only are the bags and contents carefully designed but Virgin Atlantic works with MNH to refurbish the kits. Harnessing the circular economy, MNH reuses or recycles 500 tonnes of cabin waste each year for the airline,with nothing going to landfill.

Eva Air Kipling Premium Economy Amenity Kit
Onboard supplier: Clip Limited
Featured onboard: Eva Air
Description:The kit features the brand’s iconic crinkled fabric and monkey mascot and will be introduced in multiple collectible colours and styles. Kits are curated to look and feel valuable, fun and reflect the airlines and the brand's DNA.
Function:The kit is more than functional and generous; the pouch and the monkey are meant to be reused and treasured. Items inside are essential for every traveller: eyeshades, socks, dental set, comb, earplugs plus Hudson Made lip saver and face cream.
Passenger Experience:The surprising factors and essential items plus Hudson Made skincare products help enhance the overall passenger experience and exceed expectations. An uplifting and energising way to jump-start the passenger's travels and awaken their senses.
Unique features:The Kipling kit for Eva Air is unique. It is the first time the brand has collaborated onboard an airline, and is a name sought-after by many for its surprising design which marries the brand, its iconic monkey and Taiwan's famous cityscape, Taipei 101. A perfect keepsake!
Additional information:The team putting this together says it has been an amazingly creative and fun project. Co-creating an iconic and uplifting brand with Eva Air and capturing both brands' DNA has been inspiring. The kits are expected tp be highly sought after!
www.cliponboard.com
Alitalia Diesel Premium Economy Kit
Onboard supplier: FORMIA
Featured onboard: Alitalia
Description:These sporty kits come in four bold designs: two black and two red, with lime green and soft grey detailing. The pouches are waterproof and lightweight, with reversible zip closure and Diesel branding on the front. Stylish yet practical.
Function:Inside, you’ll find a selection of Diesel essentials, including socks, eye mask and toothbrush, as well as a refreshing mist and lip balm to ensure passengers arrive at their destination feeling re-energised and ready to face the day.
Passenger Experience:Diesel believes that feeling good during the journey is as important as discovering new destinations, so these new kits were developed with the passenger front of mind, with carefully selected products to support their comfort and wellbeing.
Unique features:The new kits have a high quality feel, and with four striking designs to choose from, offer Alitalia’s Premium Economy passengers an enhanced offering that doubles up as a useful pouch not just during the trip but for years to come.
Additional information:The Diesel brand is a statement on individuality, self-expression and innovation, and this exclusive, first-onboard collaboration with Alitalia has created kits which follow this ethos.
www.formia.com
British Airways World Traveller Plus Kit
Onboard supplier: Galileo Watermark
Featured onboard: British Airways
Description:A vibrant blue rPET kit featuring a white herringbone print design with contrast red zip and side tag detailing. The kit is made of recycled plastic bottles and is a premium replacement to the previous one-time use kit found onboard.
Function:The kit is designed so that it can be reused post flight and features all the essentials needed on a long-haul journey. It includes a dental kit, pen, matching blue socks and eye mask and a lip balm from British brand Scaramouche + Fandango.
Passenger Experience:The bag can be reused post flight and its sophisticated and fun design will ensure customers want to keep it. The ultra-hydrating lip balm is a valuable addition to the kit in addition to the standard comfort items.
Unique features:With sustainability at the forefront of everyone’s minds, the stylish new design not only encourages reuse but will divert approximately 34 tons of plastic from landfill per year.
Additional information:As part of British Airways’ £6.5 billion customer investment program, the new amenity kit has played a key role in enhancing the cabin environment, complementing the rest of the new soft product, and timed perfectly to launch in the centenary year.
www.galileowatermark.com

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Best Onboard Amenities - LCC / Economy
Delta kits showcasing inspiring passenger travel images
Onboard supplier: Buzz
Featured onboard: Delta Air Lines
Description: Featuring a refreshed look and feel, and improved resealable packaging, Delta’s kits include packaging featuring snapshots from Delta customer photos from around the globe curated through the hashtag #SkyMilesLife.
Function: The kits include a hand cleansing towlette to help customers freshen up in flight. The kits also include a dental kit, sleep mask and ear plugs and are enclosed in a functional, resealable pouch.
Passenger Experience: Delta’s kits are carefully curated to help customers arrive feeling rested and refreshed. Complementing the industry-leading service that Delta people are known for, every detail has been thoughtfully designed with customers’ needs in mind.
Unique features: The kit provides an upgraded level of comfort for Economy passengers, who are provided four comfort items to rest and refresh inflight. The addition of customer photography provides a visual feast and inspiration for future travel experiences.
Additional information: No matter which cabin, Delta are providing more reasons than ever to look forward to traveling and are continually reviewing and upgrading to give their customers the best travel experience
news.delta.com
Turkish Airlines long-haul Economy Class amenity kit
Onboard supplier: BAYART INNOVATIONS
Featured onboard: Turkish Airlines
Description:The new Turkish Airlines long-haul Economy Class amenity kits, immerse the passenger in traditional Turkish art. Available in a range of six patterns, the designs were directly inspired by ornamental motifs. They promote and respect the spirit of classical Turkish decorative arts. The kits include traditional comfort items such as eyeshade, slippers, earplugs, socks, Human+Kind lipbalm, dental kit with White Glo toothpaste, plus an information card reviewing the origins of the motifs.
Function:The ornamental patterns and the information card reviewing the origin of these motifs encourage passengers during the flight to wonder about Turkish art and encourage them to explore this art. The kit provides not only inflight comfort but arouses the passenger’s senses so they remember the moment. The kit is not only an 'object' but becomes a communication medium for Turkish art.
Passenger Experience:The kits helps ensure the passenger's experience begins during the flight and continues afterwards. It introduces the passenger to the destination's style and offers uses post-flight. The kits can become an exceptional accessory for regular use in the passenger's daily life.
Unique features:This product is better than anything similar in this market thanks to the six ornamental patterns. These designs are a way to expose passengers to Turkish art and encourages them to discover more. The kit provides not only inflight comfort but a memorable experience. Being reusable, it has a life beyond the flight.
Additional information:The cosmetic included is a vegan lipbalm from Human+Kind. Known for developing natural, vegan products and promoting healthy lifestyle, its formulation with shea butter coconut oil nourishes perfectly, and a delicate tea fragrance provides a feeling of well-being.
www.bayart-innovations.com
Jetstar Comfort Pack
Onboard supplier: Global-C
Featured onboard: Jetstar Airways Australia
Description:Designed with environmental responsibility in mind, Jetstar's comfort pack includes all travel essentials. Contents are packed in a non-branded reusable cotton tote bag, to increase longevity post-flight, secured neatly with a sustainable paper band.
Function:The kit contains a wet wipe, hand cream, lip balm, dental kit, eye mask, ear plugs, socks, pen and a neck pillow. The outer tote bag is light weight, soft & a perfect reusable carry bag post-flight. All items are alcohol free & not tested on animals.
Passenger Experience:Branded as a 'Chill Kit', the kit's design graphics reflect Jetstar’s strategy of operating in the leisure and value-based travel market. The contents have been carefully selected to ensure highest possible quality at a value for money price point.
Unique features:Ancillary revenue is an important contributor for LCCs to keep air fares low. As one of the leading low-cost airline in Australia/Pacific, Jetstar is committed to offering practical amenities required for a comfortable and relaxing inflight experience.
Additional information:Business class passengers receive this kit complimentary while economy passengers can purchase it in short & long-haul flights. Lip balm has white tea scent, hand cream has sweet almond oil and wet wipes are palm/mineral oil, alcohol & parabens free.
www.jetstar.com
Qatar Airways Cocoa Economy Class Amenity Kits
Onboard supplier: FORMIA
Featured onboard: Qatar Airways
Description:The new Economy Class kits come in four designs, each with a high quality print showcasing some of the incredible destinations served by Qatar. The result is a range of evocative, beautifully printed bags, proudly displaying distinctive landscapes.
Function:The kits contain a host of travel essentials: an eye mask, comfy socks, ear plugs and dental kit, plus a delectable CO…COCOA lip balm for an added treat.
Passenger Experience:The refreshed kits have been designed to deliver an elevated customer experience by providing passengers with quality products which provide a more comfortable and relaxing journey.
Unique features:Anyone travelling in Economy Class will be truly delighted with these new kits, which are not only attractive, but practical and packed with useful products.
Additional information:The kits reflect Qatar Airways’ commitment to providing superior, unique products which deliver an Economy Class experience beyond passenger expectations.
www.formia.com

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Best Onboard Beverage
Sprout Spoon 3-in-One Tea
Onboard supplier: Retail inMotion
Featured onboard: Airline SunExpress Deutschland
Description:Sprout Tea Spoon is a multi-functional tea solution comprising a foldable spoon, tea bag and stirrer in one. Made of 100% biodegradable material and completely free of plastic, it comes in plastic-free wrapping for onboard hygiene. Handmade, it feature a fair trade green tea, ginger and lemon tea bag on its spoon tip. High-quality recyclable packaging details use instruction and ingredients. After use, the ‘squeeze and drip-free function’ means no additional napkin is required. It is served in a Sprout branded recyclable paper cup.
Function:This convenient and biodegradable spoon, tea bag and stirrer in one cuts waste and costs and encourages the passenger to engage with the product by unwrapping and unfolding it individually. Crew now serve one product instead of two or three and 'Unfold a cup of tea' has become a catch phrase used by the airline to promote its function.
Passenger Experience:The product carries a sustainable message and the reduction in waste makes the passenger feel good. It is a tasty beverage, exclusively listed on SunExpress Germany’s buy-on-board programme, and was developed and designed for exclusively for SunExpress. The “squeeze and drip free” function is innovative and addresses packaging issues.
Unique features:Unique on airlines, this product is a patented invention designed to be sustainable and minimise waste. Biodegradable and plastic-free and has a specifically developed eye catching packaging suitable for onboard retail. The launch onboard is a collaboration between Retail inMotion, the founder of Sprout Tea and SunExpress Germany.
Additional information:Founder for Sprout, Michael Stausholm, created the product specifically for the drink to-go market, to address the plastics challenge and as a response to the 100m plastic spoons and utensils discarded everyday in the US alone. Four years in the making his Danish company specialises in eco-friendly, everyday innovations and also includes pens and pencils. He aims to rethinks the way airlines serve a cup of tea. It can be branded on request.
Video clip: https://www.vimeo.com/329103512
sproutworld.com
Pickerings British Airways Centenary Gin
Onboard supplier: Tourvest Duty Free (UK) Ltd
Featured onboard: British Airways Buy on Board Menu
Description:With packaging which reflects the very best of British craft gin, this is a distinctly premium & handmade-quality product. The gin was released as a 50ml PET bottle and as a limited edition 'Gin Flight' including the British Airways Centenary logo to make it truly bespoke.
Function:A beautifully balanced gin which tasting notes that shift the higher you fly. Its unique expression balances bold floral juniper, lemon myrtle, hints of heather & rose petal, with warm undertones of cardamon & cinnamon spice. The flavour is delicious in the air.
Passenger Experience:Gin is a globally popular drink and good provenance plays an important part in this. With strong values in mind, Pickerings jointly created the world’s first sky-high gin. In line with British Airway’s 'Made in Britain' campaign, customers are given a bespoke tasting experience.
Unique features:Distilled in Edinburgh the unique gin created with 10-botanical celebrates the very best of British flora & fauna. It has been achieved through a close collaboration between Pickering’s Gin, BA, & Tourvest, working to ensure that flavour is maximised in the air.
Additional information:Alongside the buy-on-board gin, a gift pack trio was created containing the Centenary Gin so customers who enjoyed the experience onboard could additionally purchase it to take home. Still keeping the same centenary messaging but with an added wax sealed lid.
www.tourvestretailservices.com
La Nébuleuse – Bière des Romands
Onboard supplier: Retail inMotion
Featured onboard: Swiss International Air Lines Ltd. GVA
Description:The Bière des Romands is a local beer from Switzerland that is featured on board SWISS after receiving support from over 3000 voters. The aim was to create a high-quality beer made in the French-speaking area of Switzerland known as Romandy with a trendy and catchy design in SWISS’ easily recognizable colours. The refreshing Pale Ale is made of 80% pale ale, 10% spelt, and 10% CaraPils, with a touch of citrus flavor. For practical reasons when handling on board, the beer is served in 330 ml cans instead of glass bottles. The reasons behind this decision are plenty, starting with the fact that cans are much lighter in weight and less fragile, there’s no need for a bottle opener, the material is robust and they also seal much tighter than bottles.
Function:The beer was developed as a co-creation between La Nébuleuse, SWISS, Retail inMotion, and thousands of beer lovers in the region and supported by a creative marketing campaign (https://www.switzerlandcan.ch/). The website aims to educate the public on the beer product development and involved them all along the decision-making process, such as choosing the type of malt, alcohol percentage, and type of hops with bitterness and aromas. The beer that received the most support was offered exclusively on all SWISS flights from/to Geneva for a duration of three months. After that, in order to raise awareness and increase the number of consumers, it was also launched in other retail channels.
Passenger Experience:SWISS passengers are pleased to have been involved in the development of this co-created product and appreciate the fact that they can have a taste of the final product exclusively on board. Moreover, featuring a local, yet popular craft beer brand that sees itself as a regional ambassador positively influences the onboard experience. We also published a fun and entertaining editorial and advertisement in the SWISS onboard retail Menu (“SWISS Saveurs”) to highlight the story and generate excitement.
Unique features:What makes it special is the fact that it has been developed by a “Suisse Romande” producer, voted by “Suisse Romande” citizens, and enjoyed by SWISS passengers. Moreover, it has been selected by public vote as the beer of Western Switzerland as an Exclusive Pale Ale.
Additional information:A craft brewery based at the heart of the French-speaking area of Switzerland, La Nébuleuse represents the embodiment of a longstanding friendship between its three cofounders and their passion for beer. Inspired by the creativity of the North American brewing scene, La Nébuleuse invites you to take part in a creative journey and immerse yourself in the world of flavorsome beers. Core values: Creativity, Authenticity, Boldness
Video clip: https://www.youtube.com/watch?v=qwMFWdLjhgc
www.switzerlandcan.ch
CRU Kafé Centenary Organic Coffee
Onboard supplier: Tourvest Duty Free (UK) Ltd
Featured onboard: British Airways Buy on Board Menu
Description:This product has been designed to deliver a great organic, full flavoured, fresh cup of coffee. Launched this year as part of British Airways' Centenary programme, the coffee is 100% compostable, and comes in a plastic-free wrapper.
Function:This delicious Signature Blend was developed by CRU Kafe alongside a professional Q-Grader and the Tourvest team for British Airways. CRU Kafe is an ethical, organic coffee company based in London. This coffee has been created specifically to be enjoyed in the air.
Passenger Experience:CRU Kafe overcomes the taste barriers at altitude by using organic & fair trade coffee beans, blended from countries across the coffee belt (Colombia, Sumatra, India), roasting darker so nothing comes between the passenger and a proper cup of coffee.
Unique features:When the customer opens the coffee bag to add to their hot water, the aroma delivers the freshness you would find in the best coffee stores. This experience and flavour is hard to capture for in flight but the collaborators are delighted with the outcome.
Additional information:Creating the world's first fully-certified, fully organic, fully compostable coffee was a challenge. Tourvest and CRU Kafe took great delight in delivering. CRU Kafe attended numerous crew engagement days and crew love the team's interactive style.
Video clip: https://www.youtube.com/watch?v=oxvvukflZ0Q
www.tourvestretailservices.com
Heineken 0.0
Onboard supplier: Heineken
Featured onboard: KLM, easyJet, Ryanair, Eurowings, Transavia, Aer Lingus,MSC cruises, Costa, P&O UK, Marella cruises, Royal Caribbean, NCL, Carnival Cruise Line, Holland,, America, Celebrity, Princess, Disney
Description:Heineken 0.0%. Great taste. Zero Alcohol. All natural. Striking, contemporary design. A refreshing non-alcoholic lager setting a new quality standard that’s perfect any time of day. Flavour – a fresh, fruity aroma. Taste – perfectly balanced with a soft malty body.
Function:A premium product setting new quality and taste standards in non-alcoholic beer, addressing more passenger needs and new drinks occasions to drive onboard sales, leveraged by global brand recognition. Added appeal on health issues, including low-calorie and natural ingredients.
Passenger Experience:Appeal across more passenger profiles, enabling new drinking occasions. A refreshing adult alternative to sodas; sophisticated, with great taste, social appeal and the quality of a premium beer brand. Health-conscious option, ideal with food, low-calorie.
Unique features:Unique recipe brewed with a unique recipe preserving the uncompromising Heineken® characteristics since 1873: natural ingredients and the unique Heineken® A-yeast. The reassuring pedigree of Heineken® , the world’s leading premium beer. Space-saving packs for onboard efficiency
Additional information:HEINEKEN is the global duty free beer leader, including onboard the world’s leading airlines, cruise ships and at airports. Supported by best in class global marketing, including the James Bond sponsorship platform and focus on responsible consumption, driving consumer recognition.
Video clip: https://www.youtube.com/watch?v=KNZCe3I_X7o
www.heineken.com
Pronol Spritz
Onboard supplier: Bottega spa
Featured onboard: Onboard in the spring
Description: Spritz is a traditional Italian cocktail with a long history, dating back at the beginning of the 19th century. Its name may derive from the German verb spritzen, meaning “to spray”. In its ready-to-drink version, Pronol Spritz is the modern evolution of this cocktail, which was first created in Veneto and spread out across the world. Pronol Spritz comes from the combination of a base wine with flavouring substances, colorants and sugars. The addition of carbon dioxide creates the bubble, making it fresh and lively. The right combination and the right quality ingredients dosage deliver a product with a full, strong character, with low alcohol content (6,5%), perfect to be enjoyed with friends.
Function: Pronol Spritz is a ready-to-drink cocktail, to be served cold, on the rocks, garnished with orange peel; it pairs perfectly with savoury snacks such as chips, peanuts, salami and cheese.
Passenger Experience: Main target people of Pronol Spritz are Millenials, Gen Xers, Boomers attracted by the Italian LifeStyle. Let your passengers fall into this unique experience and taste a bite of Italian aperitif time!
Unique features: Consumers are increasingly looking for ready-to-drink products in food and beverage, and possibly with a low alcohol content. With its 6,5% alc. vol. and its special ready-made recipe, Pronol Spritz meets both these needs. With its young, fresh and stylish
Additional information: Serving Temperature: 3 °C. Serving Suggestions: ready-to-drink, to be served cold, on the rocks, garnished with orange peel.
www.bottegaspa.com

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Catering Innovation of the Year
We Care “SunStainability” Onboard
Onboard supplier: Retail inMotion
Featured onboard: Airline SunExpress Deutschland
Description:The We Care pages in the centre of Sun Café & Sun Shop all-in-one catalogue is designed to be eye-catching and distinct. It is green and playful and clearly communicates product features and USPs. This is then supported by social media communications. The We Care pages have specially designed icons, editorials and ads.
Function:The SunExpresss green cabin strategy aims to raise awareness of ways to act sustainably – even on board a price competitive leisure airline. The We Care range includes a selection of products from hot drinks to cosmetics and toys with a sustainable back story for buy-on-board. The concept will be communicated continuously through all possible media channels and adjusted based on new trends, products launches and feedback from the cabin crew and customers.
Passenger Experience:Products featured can be bought with a clearer conscience: chocolate by nucao, where the manufacturer plants a tree for each bar sold; or the decomposable Sprout Tea Spoon, stirrer and spoon. The We Care initiative allows the passenger to make positive choices while flying and responds to the rise of #flightshaming. In addition, the are entertaining and provide background information on all sustainable products.
Unique features:Everybody in the airline industry talks about being more sustainability - RiM does it. - We offer sustainable products in Duty Free and F&B through one merged programme and are already building new initiatives to develop this. Based on a strong reporting system and detailed analyses the success of the concept can be analysed and valuable adjustments made to guarantee a successful offer and communication.
Additional information:The We Care range also includes colouring set with a pencil can be planted and grown into lavender, mint or basil plant; organic and vegan natural skin products from The Kind Company Power Balm (not tested on animals and with 5% of proceeds donated to projects in Africa; and Barilla pasta product with quality and stong sustainability credentials.
www.sunexpress.com
Quisine - Qatar
Onboard supplier: QACC, Global C, DeSter, Sola, Spiriant
Featured onboard: Qatar Airways
Description:For the new Quisine concept, newly-designed equipment was introduced with a stylish yet simple contemporary design with a retail edge. Meal trays are offered in four colours to add vibrancy in the cabin, while transparent appetizer and dessert bowls elevate the customer experience and better showcase the newly-created menus specifically crafted by Qatar Airways. The improved quality cutlery adds a robustness to the setting while the airlaid napkin offers the look and confidence of a linen product. Combined, the equipment creates a clutter-free setting that is functional and purposeful in a way not often experienced in Economy. The setting is complemented with a wine glass and wine selection for an air of sophistication.
Function:At the heart of the offer was a decision to standardise the meal offering and switch from trays of varied sizes to a half size but at the same time to offer larger food portion sizes of improved quality F&B - all presented in a style more familiar in retail. It seems counter intuitive. If you cut the tray size you assume you must be cutting the offering, but actually Qatar Airways was able to increase the portion size of every element offered. The team focused on cutting inventory but increasing quality and the impact was exciting.
Passenger Experience:In the past airlines typically loaded all meal components onto the tray and expected customers to eat it all by the time the crew returned to collect it. People don’t really want to eat like that, they want a well-balanced meal and then the opportunity to snack later, so now Qatar Airways offers them their meal and then presents additional snack items at other service interactions. It reduces waste but also better reflects what customers actually want, whilst offering a much more refined and elegant experience.
Unique features:Quisine is a bespoke economy service, brand experience that reflects Qatar Airways commitment to offering the best economy inflight experience tailored to customer's needs. It offers improved quality and generous portions served in stylish tableware where other airlines are reducing costs. The focus is on quality enhancements and brands only ever associated with Premium cabins such as Godiva chocolates and sparkling wine, complementary bar service inclusive of cocktails and branded snacks.
Additional information:Long haul passengers are now presented with redesigned menu cards which include a service timeline, ensuring they can plan their journey without missing anything on offer. Pre-dinner drinks are available on flights of over five hours, with refreshments and cocktail snacks available prior to the main meal. Individually-wrapped artisanal warm infused bread and an individual bottle of water are also offered along with a free choice of premium mid-flight snacks. Crew present water and other beverages from trays every 30 minutes to ensure passengers stay hydrated.
www.qatarairways.com.qa
Monty’s Bakehouse Innovation Centre (IC)
Onboard supplier: Monty’s Bakehouse
Featured onboard: Qatar Airways, Air Canada and American Airlines
Description:The Innovation Centre was designed around an old farmer's storage shed which was ‘upcycled’ to provide an open, creative, inspiring environment where Monty’s Bakehouse customers and SME’s can work collaboratively together.
Function:It provides a collaborative environment designed to provide world-class insight, brand and packaging design services to the airline industry. Open to all, as shown by it’s recent use for the Sustainability Summit attended by airlines, suppliers and competitors alike. It is also home to the administrative and research function of the Airline Sustainability Forum (ASF). The ASF is providing the airline industry with mapping and research to support the development of a sustainable global cabin waste supply chain, through association with Imperial College London, The Grantham Institute for Climate Change and the Environment, the Ellen MacArthur Foundation, and the UN-One Planet Global Tourism Plastics Directive to be launched January 22, 2020.
Passenger Experience:The centre innovates through its bespoke insight-driven Innovation Framework, leading to authentic, industry-breaking and sustainable solutions ideated for clients. Passengers are then consistently delighted with delicious and eco-friendly solutions.
Unique features:Monty's Bakehouse believes there is nothing else like this in the industry and that it is the first to provide this kind of insight-led innovative solution that will radically change the way products and services are developed for the travel industry.
Additional information:Monty’s Bakehouse is proud to be an industry leader in innovation and now presents a new level of complete service design for the passenger’s table. The team champions innovation, service and quality in everything it does and is highly committed to working collaboratively across the industry to play a significant part in developing strategies for carbon waste sustainability, recycling and recoverability.
montysbakehouse.co.uk
New Ambient Meal Technology
Onboard supplier: Do Food Co., Ltd.
Featured onboard: Thai Lion Air, Nok Air, Nokscoot Air
Description:Ambient meals that look and taste like fresh meals! With our newly adapted astronaut meals technology, we maintain the taste, texture, nutrition, and appearance while keeping the meals ambient stable. Please look at our YouTube video to see for yourself!
Function:Perfect for cultural/special meals, back up, and buy-on-board meals. Cultural meals are a headache for catering kitchens due to their low order quantity, and 80% wastage is not uncommon within a budget airline's buy-on-board model using frozen or chill meals. This product addresses both problems.
Passenger Experience:Passengers can be offered a wider variety of high-quality meals onboard as the meals are ambient stable and light weight so more can be carried. Airlines can cost-effectively store the meals onboard to sell just like instant noodles or a Coke.
Unique features:Industry standard retort ambient meal require high temperature treatment which often meals they are over cooked which compromises the taste and appearance. These meals use a dehydration process which does not further cook the meal so the quality is on par with freshly-cooked meals.
Additional information:Do Food is the first to adapt revolutionary astronaut meal technology to airline catering. Eliminating waste and maintaining quality are the main benefits. Preparation is easy, and it's a light weight solution perfect for a fuel-conscious industry.
Video clip: https://youtu.be/Q_h85f0wnaI
www.dofood.com
British Airways Buy on Board Menu
Onboard supplier: Tourvest Duty Free (UK) Ltd
Featured onboard: British Airways Buy on Board Menu
Description:This winter buy-on-board menu has been developed and curated by Tourvest for British Airways. The aim was to create experiential retailing throughout the brochure and bring together a centenary year made in Britain theme, with some affordable luxury and M&S fresh food.
Function:The menu delivers the buy-on-board options for all British Airways short haul flights and tempts people to purchase and experience a range of premium products tailored to the British Airways market, within the constraints of in flight service.
Passenger Experience:Passengers want high quality food and drink that is affordable and easy to consume. Looking at the science of product placement Tourvest has structured each page to entice customers. High quality photography was used to evoke the warmth of a great winter offering.
Unique features:The menu stands out from all other airlines in the way it engages the customer to purchase, whether it’s a suggested cocktail or a pie from a Michelin starred chef. The offer was designed to keep wastage at a targeted level, and to keep the crew engaged.
Additional information:Tourvest introduced a combination of niche and established brands via this menu, and supported and championed the products with provenance and heritage to deliver a great menu that appeals to all demographics, tastes and budgets.
www.tourvestretailservices.com
Delta Air Lines
Onboard supplier: Delta Air Lines
Featured onboard: Delta Air Lines
Description:Designed by flight attendants with customers as the main focus, Delta's new international main cabin is delivering bold hospitality and an exceptional experience to every customers from the moment they step on board.
Function:The service is designed to increase on board hospitality and customer satisfaction by creating more customer touch points and providing better amenities and meals.
Passenger Experience:The new service is rooted in BOLD hospitality - the human, authentic and warm approach, that when delivered consistently, opens the opportunity for genuine and natural connections with between crew and customers, creating lasting memories.
Unique features:The new service is designed to be safe and efficient to deliver but differs from the routine interaction airline customers have come to expect. It now includes opportunities for flight attendants to make connections with customers and elevate the inflight experience.
Additional information:Available on select international routes, Delta's elevated main cabin is designed to impress. The industry-leading experience is filled with thoughtful touches that were designed by Delta flight attendants with one goal in mind – delivering an exceptional onboard experience for all by creating memorable moments in flight.
Video clip: https://youtu.be/-bwbbaEzcjY
www.delta.com

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Best Onboard Service Equipment - For passengers
Lufthansa Magic & Surprise Box
Onboard supplier: SPIRIANT GmbH
Featured onboard: Lufthansa German Airlines
Description:Lufthansa's “Magic & Surprise Box” includes a wide range of products to enable the flight attendants to create surprising and magical experiences onboard. Each branded item is carefully chosen to surprise guests during their flights.
Function:The surprise box was developed to please guests and make their journey as individual and comfortable as possible. Flight attendants have tools to create a personal magical moment on board and to be empathic and solution-driven in the interactions with passenger, in order to create a long-lasting memory.
Passenger Experience:Guests on long-haul flights get the chance to experience magical onboard moments. The products allow the crew to make every journey even more personal, individual and warm-hearted.
Unique features:The product helps Lufthansa to differentiate itself from other premium airlines. With this toolbox flight attendants can create a much more personal and individual service including surprises and magical moments, which passengers will never forget.
Additional information:The box contains about 20 items including a hot water bottle for guests who are cold or unwell, energy balls, give-aways such as USB sticks and touchpens as well as a nice table decoration for a birthday and a pilot cap and ID for kids. In addition to Lufthansa, SWISS is also offering a similar product named the “Surprise & Compensation Drawer”.
www.spiriant.com
British Airways First Class Bone China
Onboard supplier: Plane Talking Products Limited
Featured onboard: British Airways
Description:William Edwards exclusive design tableware in bright white, high quality bone china. This elegant lightweight tableware features a classic barley weave, hand applied decoration. The cohesive design and shapes are akin to a five-star restaurant dining experience.
Function:The product showcases BA's First Class menus across all routes and dining times. Food is freshly prepared onboard and served at the table onto this equipment. The multi functional range supports the level of food choice and is flexible, thereby rationalising SKU's.
Passenger Experience:Passengers experience individual choice and five-star dining in the sky.The equipment frames and enhances the food presentation - with elements that surprise and delight such as the silver service signature afternoon tea complete with Speedmarque cake stand.
Unique features:This is an exclusive product which is elegant and beautiful whilst still robust and durable. The company's experience in five-star dining,current dining trends and uniquely BA touches enables it to create products that elevate First Class dining beyond anything traditionally achieved in this cabin.
Additional information:The equipment is part of BA's £6.5bn investment in their centenary year. "We've sought out the best of British designers to ensure travelling First with BA is an unforgettable experience," said Carolina Martinoli, BA Director of Brand & Customer Experience.
Video clip: https://youtu.be/W_ik8hdk09M
www.planetalking.net
WestJet Premium Economy Meal Service
Onboard supplier: Galileo Watermark
Featured onboard: WestJet
Description:The luxury Premium Economy meal set uses Canada’s natural world as its creative canvas. With salt & pepper sets inspired by the Canadian Rockies, asymmetrical bowls reflecting the uneven landscape, and brushed steel bowls emulating the stillness of the great lakes.
Function:To serve all 23 galley types and 200 aircraft in the fleet, flexibility, function and consistency were key. The same bowls are used on different trays, service levels and aircraft types and the set also features non-slip trays in three sizes.
Passenger Experience:The serviceware is aesthetically pleasing and its luxury finish is comfortable to handle. It has an intrinsically Canadian feel to it and the cruet set was designed for customers to take away with them as a keepsake of their journey.
Unique features:The set is more than just crockery, but a luxury set up with an authentic story and iconic design that is relevant to the carrier and its national identity. It is an elevated offering and of a superior quality to other service ware in Premium Economy.
Additional information:Galileo Watermark worked with WestJet, as part of a design consortium, to create the unique range of Premium Economy meal serviceware. The collection allows WestJet to offer disruptive tapas style trays on aircraft with no ovens, giving guests more choice and value.
www.galileowatermark.com
Delta Air Lines International Main Cabin Redesign
Onboard supplier: deSter
Featured onboard: Delta Air Lines – Long Haul International Flights – As of November 2019
Description:This revolutionary set features unique cutlery & bowls, served on an iconic service platter with a matte, soft-touch, non-skid surface to keep everything in place during service. Delta Air Lines is the first to launch deSter’s edge-to-edge surface technology.
Function:This innovative experience-driven split-service concept is truly bringing restaurant style dining to the main cabin. One example of this is the cleverly designed cutlery set which contains a napkin, condiments and placemat to dress the table.
Passenger Experience:Splitting the meal service does not only provide a more natural and enhanced dining experience, it also enables the crew to have more meaningful interactions with passengers, making them feel appreciated and cared for.
Unique features:This new service concept is made out of bio-based and/or post-consumer recycled materials which are all recyclable after use. The new service model also enables optimized bulk loading and a significant weight reduction, reducing the CO2 emission.
Additional information:Additionally, making the traditional all-in-one tray redundant, the meal service no longer fully occupies the table for over two hours. This means passengers can continue their pursuits in between courses.
news.delta.com
Air Italy Sophisticated Business Class Fine Dining Service
Onboard supplier: Kaelis
Featured onboard: Air Italy
Description:Air Italy’s newly-designed tableware is a stylish contemporary collection capturing elegant oval designs made from light-weight and durable porcelain. Its glossy bright pearl white creates a unique contrast and balance to the statement cutlery range in black matt finish debuting inflight on Air Italy. The bespoke 29-piece set also includes other signature pieces such as black and white signature plates, signature marble plate and napkin holder, art deco inspired silver breadbasket, double walled latte glass, nut bowl, pebble shaped chrome salt & pepper shakers and light grey table linen to create each table setting.
Function:Design was deliberate and intended to push boundaries, set new standards and to complement a rich array of culinary styles offered onboard Air Italy. Unusual shapes and textures allow Air Italy’s product development team to explore new dining propositions with ease to satisfy the needs and wants of changing customer profiles and cuisine types.
Passenger Experience:This tableware range perfectly matches Air Italy’s new dine-on-demand service and a refreshing new menu selection allows passengers to truly enjoy their meal onboard as they would in a restaurant. It adds elegance and refinement to the experience. The colours and textures add an element of warmth and surprise, delivering a memorable, sophisticated and unique onboard experience.
Unique features:Not many new airlines are willing to invest and manage a rather large dining serviceware selection for Business Class. This proposition is not traditional in colour or shape. It complements the cabin environment. The range has been extensively tested to meet high performance and quality standards required by airlines, thus reducing unnecessary risks in operation.
Additional information:The tablecloth, bread liner and napkin are made from 100% disposable cotton guaranteeing a perfect service experience and quality.
www.kaelisgroup.com
Light weight stainless steel cutlery
Onboard supplier: Sola Airline Cutlery B.V. - The Netherlands
Featured onboard: Various airlines
Description:This light weight cutlery looks like any other economy class cutlery set. It has the same size and length. The main difference is the weight of the individual pieces varying from 5 to 11 grams. And the cutlery set is made from stainless steel.
Function:The function of the set is the same as any other cutlery set, whether that is made from steel or plastic. But because the set is made from steel it has a better look and feel compared to plastic. And the set is rotable as it can be washed.
Passenger Experience:Because of the better look and feel compared to plastic this cutlery set is an improvement over plastic or any other similar material. There are three designs ready for production. It is possible to create a new design as well as adding a logo.
Unique features:This product is better compared to anything similar by the way it is produced. The impact on the environment is minimal. There is hardly any waste and the waste is collected and recycled. High volumes can be manufactured easily.
Additional information:No chemicals are added, and the product is recyclable, which is much different compared to other products that need to be burnt after flight.
www.sola-airlinecutlery.com

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Best Onboard Service Equipment - For crew
Air France Coat Check Hanger
Onboard supplier: Kaelis
Featured onboard: Air France
Description:This elegant hanger is made of ABS plastic and personalised in Air France’s grey colour. It also has a silicon grip, so the belongings don't slip. It has three wheels to cope with the large number of Business class seats in wide body aircrafts.
Function:The coat hanger has three wheels built in. All the crew need to do is turn its wheels to set their passengers’ seat number before hanging up their jacket. There is no need for Air France’s crew to collect the passengers’ boarding pass anymore.
Passenger Experience:The crew places the hanger in each seat with each number. The passenger’s belongings are hung up systematically after boarding, increasing passengers’ comfort, quickly. Boarding becomes smoother and welcome drinks can be served faster.
Unique features:Kaelis holds a patent on this product. There is no similar item on the market. With this there is no need to collect boarding passes or write numbers on napkins. For the crew, it makes it easier to do their jobs as it is difficult to memorise each coat in wide body planes.
Additional information:The two-wheel coat hanger is flying on more than 15 airlines. Crew from these airlines are very happy and say they cannot live without this solution anymore!
www.kaelisgroup.com

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Best Onboard Kids Kit/Service/Catering
Lufthansa "Coolbag" Children
Onboard supplier: SPIRIANT
Featured onboard: Lufthansa German Airlines
Description:The kit comes in a fresh blue with a fantastic illustration of Cosmo and Lu. It includes a cloud-design sock and a super-soft Lu eye mask matching the bag colour. It also contains an aircraft-design toothbrush, toothpaste, earplugs, an inflatable aircraft, a ‘cuddle aircraft’, sweets and mini-games.
Function:The bag can be used as a coolbag, with a practical adjustable shoulder strap. It has a wide opening with a zipper, which makes it easy and comfortable to pack and transport kids’ items like a lunchbox and drinks. It can be used for holidays or for school lunches to keep drinks and snacks fresh.
Passenger Experience:Children in First, Business and Premium Economy will be excited by the kit, with fun and useful items to keep them entertained during and beyond the flight. The mascots on the bag can then accompany the children in their everyday life, acting as a long-lasting memory of their flight.
Unique features:It’s a fun kids' amenity kit, with the practical added benefit of being a cool bag. It will make flights exciting for children, as well as giving parents the peace of mind that their children are entertained.
Additional information:A banderole and hang tag are used instead of plastic foil wrapping, so the kit supports sustainability concerns.
www.spiriant.com
Lufthansa child meals in cooperation with Alexander Herrmann
Onboard supplier: LSG Skychefs & Evertaste
Featured onboard: Lufthansa
Description:Lufthansa has tapped Michelin-starred chef Alexander Herrmann to create a new inflight children's menu for kids under the age of 12. Alexander Herrmann has developed kids meals that are tailor-made to the special audience.
Function:Herrmann and the team from LSG Group spent months experimenting before presenting the dishes to the kids. The child meals are colourful and playful - an intentional choice by Herrmann, who made each dish with children's preferences in mind. The rice pudding "mouse" has raspberry ears, a cherry nose, and a drizzle of chocolate for a tail. The “dragon feet” is actually sausage served with sauerkraut and mashed potatoes. The dishes are not only delicious but colourful “in a way that is suitable for children.”
Passenger Experience:From July 1, the new child menus can be ordered up to 24 hours before departure. The menu features dishes chosen by a panel of international children. Lufthansa just wants children to be happy on their flights and that involves good food onboard.
Unique features:During the testing phase, the chef presented around 40 dishes to an international panel of taste-testers - all of them kids. The children, aged four to nine, voted for their favourite dishes and the winners were incorporated into the menu. This offer helps Lufthansa to differentiate itself from other premium airlines.
Additional information:The child meals include menu cards with lots of games and fun for the kids, and a recipe from Alexander Herrmann to cook at home – lovely and created appropriately for children.
www.evertaste.com
Singapore Airlines Disney Kids Kit with Aladdin, Lion King, Captain Marvel and Dumbo
Onboard supplier: BUZZ
Featured onboard: Singapore Airlines
Description: The kits feature popular licences from Disney movies: Aladdin, Lion King, Captain Marvel and Dumbo. Included are a magic kit, coding game, buildable disk game, wrist pouch, plush puppet, notebook, pencil case and character eye mask.
Function: Singapore’s children’s programme features items for all ages. This includes plush comfort toys, and activity and functional items that inspire creativity and interaction for older kids, all with well-known brands and characters that appeal to all ages.
Passenger Experience: One of the ranges included was Disney Go Local, a collection that celebrated the city of Singapore and encouraged kids to explore the features of the airline’s home city. The sustainability approach inspires kids to think about these issues.
Unique features: Singapore introduced sustainable initiatives into the kids’ program, including removing all polybags and using only FSC paper and soy-based inks. The range is predominantly made using paper activity items and paper packaging, eliminating the usage of plastics.
Additional information: Giving kids products from brands they recognise adds an extra element of appeal. Singapore Airlines refreshes the kids range every three months with new brands and products to retain the excitement and providing something new to collect on each flight.

Marvins Magic Snack Box
Onboard supplier: Tourvest Duty Free (UK) Ltd
Featured onboard: British Airways Buy on Board Menu
Description:Working exclusively with Tourvest, Marvin Berglas, award-winning magician and creator of Marvin’s Magic, created this amazing snack box. It is a snack box like no other. The box lid reveals goodies, tricks and a magic wand, and the box then turns into a stage.
Function:The outside of the box tempts passengers with magic and illusions. Once opened it reveals an extra layer of a mini theatre and 3D stage with audience. Through a downloadable app the cute augmented reality (AR) mini Marvin magician and rabbit can magically appear.
Passenger Experience:Kids love it as the time goes quicker when they are entertained. As well as learning new secrets that will impress their friends, children are thrilled, developing and promoting confidence, presentation techniques and motor skills. The products has a wide variety of activity that all ages groups are engaged in.
Unique features:This is the world’s first fully-interactive magic snack box. It contains 30 easy-to-perform tricks and illusions. This is guaranteed to keep kids amazed and amused through the journey with impressive and innovative magic plus tasty snacks.
Additional information:The box is small and lightweight, yet the play value will last long after the delicious snacks have been devoured! The box has longevity as an onboard product, with contents adapted to suit the time of year and the Augmented Reality tricks can constantly evolve.
Video clip: https://www.youtube.com/watch?v=JCMd_FdlXbk&feature=youtu.be
www.tourvestretailservices.com
Turkish Airlines My Dream is to Fly kids kit
Onboard supplier: Kaelis
Featured onboard: Turkish Airlines
Description:This unique cloud-shaped bag brings entertainment, fun, comfort and hygiene all in one for little but very special passengers. It includes a fun eye mask to allow children to sleep when they are tired.
Function:Each cloud-shaped amenity kit contains slippers, headphones with expandable headbands, non-slip and super soft socks, a fun eye mask, and a toothbrush and White Glow kids’ toothpaste.
Passenger Experience:This set allows the imagination of young travellers to fly, whilst enhancing their inflight experience and bringing the excitement back to flying.
Unique features:Every item was carefully planned and customised. Smaller slippers were included for the children that want to take their shoes off. The socks feature a rubber tread to add safety, and the headphones are necessary to keep noise down and when adult headphones are too big.
Additional information:All items have been designed exclusively and in coordination with the versatile cloud-shaped bag. These items can be used during and after the flight as well as being a memento of their trip to take home and cherish.
Video clip: https://www.kaelisgroup.com/newsletter/press_release/may2019/TKKK_press.html
www.kaelisgroup.com
ROSSIYA AIRLINES KIDS KIT WITH AUGMENTED REALITY
Onboard supplier: AK-Service
Featured onboard: Rossiya Airlines
Description:Children over seven years receive a modern waist bag, which is popular among teenagers. Children under six years receive a fun round bag that they can carry as a backpack or over their shoulders. Both are perfect to use after the flight.
Function:The whole concept of the kits is dedicated to aviation. In the activity book children can learn about different professions at the airport. There are also interesting boardgames, cool accessories, trinkets, badges and school supplies - all a perfect reminder of the trip post flight.
Passenger Experience:Each set contains a play airfield and 3D puzzle. Children can assemble a whole airfield with airport building, aircraft, helicopter, bus and air stairs. If they download the app and point their mobile device's camera to the assembled puzzle, they can enjoy games, moving objects and scenes brought to life with augmented reality (AR) technologies.
Unique features:The product offers a completely new level of augmented reality onboard, which has not yet been presented in amenity kits before. Kids can enjoy games with AR, which not only enlivens objects, but also allows them to control them, simulating various scenes at the airport.
Additional information:These children’s amenity kits combine not only quality products, but also advanced modern mobile technologies.These children’s kits contain everything young travellers need to spend time well onboard and avoid boredom during a flight.
Video clip: https://www.youtube.com/watch?v=vIttvXovkMw&feature=youtu.be
ak-service.ru
Air France Baby Kit - Bottle Holder
Onboard supplier: Albéa Travel Designer
Featured onboard: Air France
Description:A small rabbit has been invited onboard the long-hauls flights with Air France. Infants aged up to 23 months travelling in the La Première, Business and Premium Economy will receive the “feeding bottle bag” kit onboard long-haul flights. It contains a pretty bottle holder, a spoon, a square duvet, two Mustela 50ml moisturizers and cleansing water.
Function:The pouch can be reused to fit a baby's bottle in it. The cuddly toy is aimed to be kept by the baby as a keepsake of its first flight.
Passenger Experience:Parents travelling with their babies will have all the necessary to take care of their baby, from the functionality to the emotional perspective.
Unique features:Air France was the first airline to introduce an infant amenity kit in the cabin. It changes every year with new features and reusability alternatives.
Additional information:The infant kits are given to the passengers travelling with a baby (who is from 0 to 24 months) during long-haul flights in La Première, Business and Premium Economy. The kits are renewed every year.
www.albea-group.com
Turkish Airlines Kids Kit
Onboard supplier: FORMIA
Featured onboard: Turkish Airlines
Description:The Turkish Airlines Kids’ Kit is a unique backpack that looks and feels like an adults’ kit, in terms of its quality, detailing and variety of products comprised. Even the eco-friendly fabricated Captain Kangal plush toy inside is highly durable.
Function:Despite being a kids’ amenity kit, the usual but necessary items are equally important to have during a flight – socks, slippers, toothbrush, toothpaste, headphones and an eye mask are all included to ensure kids stay refreshed whilst having fun.
Passenger Experience:Captain Kangal, with his aviator goggles, hat and flight jacket, is already enough to keep young travellers busy for hours, but it doesn’t stop there. Each child will also receive educational games and reading material to keep them fully entertained.  
Unique features:The Captain Kangal kit provides younger travellers with products they can treasure, enjoy and learn from, all in a reusable canvas bag that kids can take home after their trips.
Additional information:Turkish Airlines are committed to driving sustainability, and the plush toys have been designed with this in mind, being created entirely from eco-friendly fabrics. Another step in the right direction for the children’s amenities sector.
www.formia.com

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Best Onboard Snack - First/Business Class
SWISS Globus Delicatessa
Onboard supplier: Retail inMotion
Featured onboard: Swiss International Air Lines Ltd. GVA
Description:Swiss International Air Lines partnered with Retail inMotion and Globus Delicatessa to develop a world-class, premium short-haul Business Class concept, prepared daily at Globus downtown Geneva to ensure freshness. The product can be found aboard short-haul SWISS flights to and from Geneva. The meal experience leverages the strengths of the Globus brand, known for premium product sourcing and fresh selection. The menu is tailored specifically for airline handling and onboard culinary experience.
Function:Each meal is served in a china bowl and consists of a nourishing base, such as quinoa, bulgur or salad variation, topped with a regional or sustainably sourced and carefully prepared protein such as Swiss braised chicken, Swiss smoked trout or freshwater crayfish. The sauce jar served on the side beautifully complements the dish, infusing the meal with freshness and flavor. The freshly-made sauce served in a generous 70ml glass was developed specifically for each meal and contains unique flavors such as Chimichurri, Yuzu, or Piment d’Espelette AOC. When combined with fresh ingredients such as coriander, walnuts, and truffle, the sauce bursts with flavour. The meal comes alive as the passengers pour the sauce over the dish. This way, the passengers will remember not just the pleasant experience, but also the fresh and savoury taste.
Passenger Experience:Globus is Switzerland’s premium retailer, offering meals that bear witness to the brand’s high-quality ingredients and exclusive product composition. Attaching a premium brand image to the meals helped elevate passenger quality perception in SWISS Business. Moreover, passengers have come to trust the airline, which guarantees them the best inflight experience. Meals with the fresh sauce on the side have been met with overwhelmingly positive feedback. Passengers praise the fact that the freshness and flavour composition is based on high-quality ingredients that they would be able to purchase for themselves at any Globus Delicatessa store.
Unique features:Premium retail branding packed with unpretentious high-quality ingredients and a rich and fresh flavor experience is unmatched in the current short-haul Business Class meals market. The idea to put a lot of resources and fresh ingredients into the sauce came about as Globus studied comparable Business Class offerings. Despite a high variety of products, beautiful arrangement and colour coordination, the flavour and freshness of the product was often missing. Offering fewer, yet more premium products, together with the generous sauce experience, solved the missing freshness and taste aspect.
Additional information:We believe that this Business Class culinary experience is setting the standard for future meals, as airlines are limited to certain standard processes (meals are prepared many hours before consumption) and culinary environments (35,000 feet in the air), yet seek to provide an exclusive culinary experience that can help them compete with restaurants on the ground.

Manoucher Kado Basil and Olive Oil
Onboard supplier: Manoucher Fine Foods Inc.
Featured onboard: British Airways Club World
Description:Beautifully handcrafted spiral roll with basil and extra virgin olive oil. It feels like an elevated bread roll and exudes quality and craftsmanship.
Function:Served alongside a meal or as a snack, the roll compliments any dish as it is not over powering.
Passenger Experience:Passengers unroll or "play" with their "Kado" - they don't just simply rip it up and eat it. Unrolling it allows it to be spread with a side or used to scoop up a savoury dish.
Unique features:This spiral roll was named Kado which means "gift" in Farsi and a different spelling Cadeaux which is gift in French. It really shows itself as a present to onboard passengers.
www.manoucher.com

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Best Onboard Snack - Premium Economy/Economy/LCC
Tom Kerridge Steak and Ale Pie
Onboard supplier: Tourvest Duty Free (UK) Ltd
Featured onboard: British Airways Buy on Board Menu
Description:Created for Tourvest by Michelin Star chef Tom Kerridge and made by his team in their facility in Marlow. Tom is known for his three values –solid, generous, extraordinary – this combination delivers a pie full of hearty, British steak and ale.
Function:To provide a unique and delicious hot eat retail product for buy on board British Airways. Full of great flavours, which can be paired brilliantly with the bespoke Hand and Flowers beer. It complements the range well offering a second hot eat.
Passenger Experience:This product, whilst premium and created by a Michelin Starred chef, is made to be available to everyone at an affordable price. Passengers will enjoy the taste of crisp pastry crust and tender pieces of beef in a rich stock with hints of local ale, paired with exclusive beer.
Unique features:Tourvest and Tom worked closely together to ensure that we were not just making an endorsed product. Bringing its inflight retail expertise together with Tom’s culinary magic Tourvest has delivered a completely authentic product which is made in Marlow.
Additional information:This product has been designed to consider the time to heat inflight, packaging is very simple in a heatable paper bag with no additional wrappings, and the ease of service for the crew and delivered in freshly frozen saves on waste.
www.tourvestretailservices.com
Gluten Free Veggie Pizza
Onboard supplier: Skinny Genie Gluten Free
Featured onboard: Emirates and Emirates Catering
Description:The product features a clean, crisp, compact design that is also lightweight. High-end, matte-finished colourful packaging is pleasing to the eye.
Function:The individual small vegetarian gluten-free pizza can be heated and served in the bake-proof box. The packaging opens up and can be eaten from the box with its easy-to-open design. It can be used for all passenger, not just those who are Vegetarian or gluten-free.
Passenger Experience:This snack provides a great-tasting, healthy, gluten-free and vegetarian snack. It offers a great gluten-free and vegetarian option that adds satisfaction to the gluten-free customer and vegetarian customer.
Unique features:This unique gluten-free hot snack has been specifically developed for airlines. This product has a 'wow' factor and customers are surprised and happy to receive this as their gluten-free snack option. It is also HALAL certified.
Additional information:Also available in a vegan format.
www.skinny-genie.com
Ambient Next Generation Hot Meals
Onboard supplier: Foodcase International BV
Featured onboard: Various airlines
Description:After two years of development, Foodcase presents a complete new range of Western and Asian-style ready meals based on an authentic and local flavour profile. From Europe and Asia the team worked with local chefs to bring real authentic flavours.
Function:All the meals are free from artificial colours, flavours and preservatives. The meals are shelf stable which provides a less energy and environmentally friendly supply chain, whilst minimising food wastage and potentially increasing sales revenue.
Passenger Experience:Foodcase managed to create a selection of meals which meet the latest “comfort food” trend and reflect a top range of the most internationally preferred dishes for all passenger profiles, for both onboard retail and complementary service.
Unique features:Due to an innovative process technology Foodcase managed to improve the quality of ambient meals significantly. The new improved packaging is more sustainable and fits perfectly in the drawers and on the ovenskits.
Additional information:The product removed the need to defrost meals, pre-flight preparation is reduced as well as the energy consumption onboard. Flight cancellations will no longer cause food wastage and transport for return catering is now a more viable and safer option.
www.foodcase.nl
Pizza Range (traditional, sourdough, spelt and cauliflower blend)
Onboard supplier: Evertaste
Featured onboard: Eurowings, SunExpress & Brussels Airlines
Description:The pizza range is packaged in sustainable cardboard material, similar to those from a pizza take away outlet. The pizzas themselves are handmade in Italy from base to toppings, so the look and feel is rustic which adds to the onboard eating experience.
Function:The feedback received has been the most positive from any of Evertaste's ranges. It was constantly being asked for lighter and more easily digestible hot snacks, so it wanted to be able to develop pizzas that didn’t leave our passengers bloated or stuffed their digestion.
Passenger Experience:Evertaste's aim was to create something that is tasty, well-known and delivers a feeling of comfort, which is exactly what our standard pizza range does. Additionally, they wanted to serve those passengers, who suffered from bloating or reluctant digestive system, not wanting to give in to a pizza craving.
Unique features:When Evertaste launched the extended range, there was nothing comparable in regards to alternative bases in the airline catering pizza market. Evertaste says it is very proud of its facility in Italy using traditional hand techniques of making pizzas - this is definitely one of its USPs.
Additional information:All the ingredients are locally sourced from Italy. From the flour to the tomatoes, cheese to vegetables. Local is Evertaste's preference, not only for quality and consistency reasons, but to try and reduce the food miles and create a more sustainable product.
www.evertaste.com
Goats cheese and caramalised red onion stonebaked pizza twist
Onboard supplier: Green Gourmet
Featured onboard: Various airlines
Description:This artisan, hand-finished goats' cheese and caramelised red onion stonebaked pizza twist brings a taste of Italy to the sky through the perfectly paired sweet and salty toppings, in a hand-crimped hand-held design using authentic leavened dough.
Function:The handily-packaged individual ovenable boxes are perfectly designed to ensure minimal mess and actions onboard, enabling airlines to meet demands and overcome challenges faced when looking for an economy class hot snack.
Passenger Experience:Bold in flavour, the stonebaked pizza twist delivers on all levels for the passenger by giving them access to experience premium quality hot snacks. This easy-to-eat product allows airlines to achieve mass appeal.
Unique features:This product meets the required convenience for an economy class snack whilst sustaining high-quality ingredients through a flavoursome and popular product concept. The neat filling also tackles the ever-present issue of melted cheese becoming stuck.
Additional information:This rustic 130g pizza is hearty enough to ensure that even the hungriest passenger is satisfied and allows airlines to hold up to six units of the recognisable product onto an airline oven tray.
www.greengourmet.co.uk
Ambient Vegan Lasagna
Onboard supplier: Tops Foods
Featured onboard: Ryanair, AirMalta, Level, ...
Description:A real 100% vegan product developed with the real Italian food lovers in mind. Our lasagna tastes like a traditional lasagna with the full indulgence taste and texture. What a healthy food lover wants. And ambient.
Function:Our Vegan lasagna comes in an unique translucent cpet packaging which heats quickly in the airplanes ovens. We even add a beautiful ovenable sleeve for the crew and passengers comfort for easy heating/serving/consuming. The ambient characteristics reduces waste and makes loading easy.
Passenger Experience:The Vegan Lasagna is loved by all types of passengers as the taste and texture is similar to meat based lasagna.
Unique features:First ever vegan lasagna of this quality and texture: and Ambient!!
Additional information:Product is already flying with major airlines and has proven to be performing extremely well.
Video clip: https://www.youtube.com/watch?v=t1syP2wJ3tY
www.topsfoods.com

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Best for Sustainability Onboard
SWISS-ALPS (Advanced Loading Planner System)
Onboard supplier: Retail inMotion
Featured onboard: Swiss International Air Lines Ltd. GVA
Description:A premium onboard retail program with a large portfolio of perishable food products generates onboard waste. Retail inMotion used its operations experience and IT knowledge to develop a loading planner system that greatly reduced waste while maintaining passenger choice onboard. What is special about the system Retail inMotion built for SWISS is that, in addition to analysing past consumption data, it also includes crew feedback on missed consumption. The dynamic machine learning algorithm then predicts future loading for both Economy and Business meals, thus enabling the airline to quickly respond to network development, as well as modifications in customer behaviour.
Function:Based on data science algorithm and overseen by the operations team, the Advanced Loading Planner System (ALPS) is able to process thousands of consumption and missed consumption data to predict future consumption. From the data cloud, the system automatically extracts and processes multiple variables such as route, departure time, and passenger number that influence consumption onboard. Over the first year, the machine learning algorithm continuously improved its forecast ability, plus the agile development method allowed many algorithm improvements that helped boost the success rate. With ALPS, SWISS is able to forecast and load perishable food products specific to flight parameters, hence no two flights (even to the same destination) are identical in the perishable food loading. With the dynamic loading, the number of products that were loaded decreased considerably over the past few months and the waste rate dropped accordingly. At the same time, sales and business class consumption did not decrease significantly, which goes to show that passenger choice has remained unchanged. The system is so versatile that we were able to apply it not only to the Economy onboard retail program but also to complimentary Business Class perishable products. Therefore, it is safe to say that SWISS is the first airline worldwide that loads Business class meals according to a data science algorithm.
Passenger Experience:Onboard sustainability has multiple components, some of which are less visible to passengers. Waste due to over-catering and expired products is not as visible to passenger. Yet the more sustainability becomes a priority within the airline industry, the more airlines will realise that reducing waste contributes not only to the bottom line but also to crew and passenger satisfaction.
Unique features:The success of this solution depends on quite a few variables, one of them being crew involvement. The faster crew feedback is integrated into the algorithm, the better the solution can estimate the size of the load. Involving the crew has been beneficial in the sense that the crew’s tracking rate for both Business and Economy consumption and reporting of missed consumption is much higher than at other airlines. In addition, the crew sees any shortcomings of the system firsthand so their input is essential in helping SWISS identify and deal with the bottlenecks. A second unique proposition that SWISS-ALPS embodies in comparison to similar offerings is that it was not created by traditional programmers; instead, it was “built in the field” and reflects the work of various operations experts with IT knowledge, as data science is often considered a bridge between IT and operations. On top of the dynamic machine learning algorithm, the system was created on the premise that it would be constantly improved, in accordance with the steps of Agile methodology, which would ultimately make it more efficient and effective.
Additional information:One could argue that the system was the right system for one specific airline. Yet Retail inMotion has already been able to apply parts of the system to another airline and is in the process of extending it to a stand-alone module. The combination of technology and human expertise does mean that it is more difficult to copy and scale, yet as this combination has been Retail inMotion’s competitive advantage since the beginning, we are looking forward to bringing ALPS to other airlines.
Video clip: https://www.youtube.com/watch?v=fEwMrGTWRXk&feature=youtu.be
www.retailinmotion.com
Bamboo Travel Mug Condor Business Class Amenity Kit
Onboard supplier: skysupply
Featured onboard: Condor Business Class
Description:Instead of a classic pouch a travel mug holds the amenities. The cup is made from eco-friendly bamboo fibre and comes with a silicone lid to prevent spillages and a PET recycled sleeve to protect hands. It´s designed in a holiday-like coastal pattern.
Function:The beautiful reusable bamboo travel mug by Condor is perfect for taking your hot coffee on-the-go during the vacation and at home. Reducing coffee cup waste is one environmental issue that has a simple solution that also involves accessorising.
Passenger Experience:Condor focuses on sunny beach destinations, and one constant feel: the vacation mood. This is transferred to the amenity kit which has a usage during vacation and at home. Therefore, it´s a sustainable and creative give-away for a memorable experience.
Unique features:By introducing an ecofriendly reusable travel mug Condor proposes a new approach of an amenity kit. With this concept, Condor is helping to improve our environment by reducing disposable paper cups that negatively impact our environment.
Additional information:It is the airlines’ responsibility to adapt amenity kits not only to the guests’ needs, but also to global environmental standards. The idea of manufacturing a basic commodity that can be reused captures the zeitgeist and is an innovative statement.
www.skysupply.de
Beef Duo Sliders in FibreWrap
Onboard supplier: Monty’s Bakehouse
Featured onboard: American Airlines
Description:Monty's has taken its well-loved Beef Sliders and recognised the need to remove the plastic flow wrap expected and replaced it with a plastic-free coated paper which is designed to be heat stable and compostable.
Function:FibreWrap is heat sealable, recyclable and grease resistant and is a perfect plastic flow wrap replacement. The crew members or caterers managing waste separation can then add FibreWrap to paper recycling.
Passenger Experience:The FibreWrap is custom printed using a reduced colour palette of the American Airlines brand to support the eco-message the passenger sees. It also replaces the “noisy to open” and unattractive plastic film currently used across most airlines.
Unique features:This product is a much needed and sustainable alternative to plastic film, which arrives at a time where passengers are seeking an active visual reduction in plastic use onboard.
Additional information:Our beef sliders in plastic film have always ranked highly with our clients and their passengers, making it increasingly urgent to find a solution. We are actively trying to improve our sustainability where possible and will share this innovation within the industry and our competitors.
montysbakehouse.co.uk
100% Plastic free paper cup
Onboard supplier: deSter
Featured onboard: Transavia
Description:Transavia introduced a plastic free, 100% soil biodegradable coffee cup developed by deSter. Due to the use of unbleached cardboard and the messaging on the cup in combination with the FSC and plastic free certification mark, it shows what it does.
Function:Traditional paper cups still use a plastic liner to prevent leakage. This however makes them difficult to recycle and not suitable for composting. After a dedicated R&D trajectory, deSter engineered a cup with an innovative bio-based biodegradable liner, replacing the traditional plastic liner.
Passenger Experience:No need for flight shaming here as this newly developed 100% plastic free paper cup is fully compostable under natural conditions. This means passengers can drink their favorite hot drink with a clear conscious.
Unique features:This development is an airline industry first and truly underscores Transavia’s pioneering role in implementing onboard sustainable solutions. Next to the possibility for recycling, it naturally breaks down in case of landfill and due to its renewable resource, it is CO2 neutral in case of incineration.
Additional information:The paper used to produce the cup is FSC certified (fsc.org) ensuring the wood is sourced from sustainably managed forests and has been certified by independent experts to hold the Plastic Free trust mark.
www.gategroup.com
Circular light-weight PP tray with non-skid label
Onboard supplier: deSter
Featured onboard: KLM
Description:The tray is part of a closed-loop recycling scheme. Trays that reach their end of life are washed, ground down and reproduced into new ones. It’s designed to optimise space and achieved a weight saving of 703 tons per year compared to the previous 2/3 tray. The non-skid layer makes tray mats obsolete, which equals 79 tons of weight saved annually.
Function:The circular tray offers exactly the same functionalities as any standard tray but features a non-skid surface to make sure that the items won’t slide around. The edges of the tray are perpendicular to ensure efficient loading.
Passenger Experience:The circular serving tray contributes to a clear passenger demand towards sustainability. The knowledge that the equipment passengers are served their meals on, will be closed-loop recycled over and over again, ensures their contribution to a circular economy.
Unique features:To realise the circular tray, KLM & deSter collaborate to collect the damaged trays to be closed-loop recycled into new trays that are used for the same purpose. It is a circular product, in which product value remains use after use after use.
Additional information:This innovative circular tray pioneers recycling for products previously deemed unachievable within the airline industry.
www.gategroup.com
Kitchen Collective Hot Handheld Packaging Range
Onboard supplier: En Route International
Featured onboard: N/a
Description:This plastic-free hot handheld freezable and ovenable handheld snack packaging can be used across a variety of products that require a grease or moisture barrier.
Function:As part of its Four the Future strategy En Route has developed ovenable packaging that doesn't require a plastic lining as a grease or moisture barrier. This new packaging is suitable for both hot and cold products and can withstand freezing and heating without compromising on quality of the product and functionality of the packaging. By removing the plastic from this product with a recyclable and biodegradable alternative lining, the packaging is suitable for any end of life waste process.
Passenger Experience:The modern consumer is passionate about reducing their impact on the environment. Passengers will be surprised and delighted to discover that this product is served in sustainable packaging which will allow for a better onboard dining experience.
Unique features:Similar packaging often has a complex waste process. This can be time-consuming and labour intensive. Our product is also available globally. This product makes sustainability effortless.
www.en-route.com
Bamboo Napkin
Onboard supplier: Linstol
Featured onboard: WestJet
Description:Linstol’s bamboo napkins are made from renewable natural bamboo fibers and are biodegradable. They have a premium, ultra-soft and luxurious feel and are more absorbent than standard linen napkins. Made in Italy, the stylish napkins are available in dinner and cocktail sizes and can be fully customized to meet brand expectations.
Function:Bamboo is softer, looks more premium and is superior to linen or paper alternatives. Bamboo is considered a grass, which grows quickly and easily without need for any pesticides or fertilizer. It can grow up to 75 cm in one day, and does not need to be replanted after harvest. In fact, regular harvesting actually improves the health of the plant!
Passenger Experience:Bamboo napkins represent WestJet’s commitment to a more sustainable future by using products that are non-toxic when placed into a landfill or clean burning when incinerated.
Unique features:Bamboo is one of the most sustainable resources available. The bamboo grass grows 30% faster than traditional trees used for napkins; produces 30% more oxygen and absorbs 35% more CO2. Bamboo also replaces the need for polyester blended linen napkins services which are petroleum based and not a renewable resource.
Additional information:In addition to being made from sustainable materials, disposable bamboo napkins can reduce carbon footprint and eliminate harsh industrial laundry processes with their associated water-usage, chemicals and transport/logistics costs.
www.Linstol.com

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Best Use of Onboard Technology
gateretail Crew Portal
Onboard supplier: gateretail
Featured onboard: Wideroe & Air Europa
Description:Our game-changing Crew Portal provides a unified crew training programme, placing training information directly at crews’ fingertips. It offers an ‘e-Bookshelf’ for a digital education, with formal or social training manuals, crew guides and incentives, customised to align with airlines’ branding.
Function:A one-stop-solution for crew training, providing knowledge, information and insights to improve and track performance at the touch of a button. Simple and highly effective, it offers integrated training modules anywhere, anytime with small, targeted bursts of knowledge to suit busy crew at their pace.
Passenger Experience:Crew are the catalyst to ensure the best passenger experience. With our portal, crew can constantly connect, discover, learn, upskill and grow, crew are more motivated to sell effectively and go beyond what is expected. It allows crew to consistently provide a uniform and efficient service to passengers.
Unique features:Our Crew Portal offers our customers a way to train and engage with crew in a new, exciting way. It enables crew to track their performance and develop their maximum potential while enjoying the experience. Our mission is to ensure crew have the tools to be truly successful at retail and grow as individuals.
Additional information:The platform features An AI-powered learning platform; Bite-sized modules; Interaction with peers and experts; Places user-specific KPI’s at learner’s fingertips; Simple, powerful UI for crew/ admin – different views and permissions; Gamification increases learner engagement; Building next generation of leaders.
Video clip: https://vimeo.com/375627488
www.gategroup.com
Onboard Electronic Point of Sale system
Onboard supplier: Gate Group supported by Black Swan Data
Featured onboard: easyjet, Vigin Australia, Air Europa
Description:Simple, clean and easy to use, the Gate Group EPOS represents the new generation of onboard electronic point of sale systems. The software has been designed to allow crew to perform their service in the quickest way possible with an intuitive, clutter free interface. Screen flow has been optimised for speed and convenience, all the while ensuring that revenue is maximised for each aircraft.
Function:The Gate Group EPOS has all the basic functions expected from an onboard payment system such as category display, product selection, payment processing and order management. The application runs on an iPhone or iPad communicating with other devices onboard. Once on the ground the application syncs all category and pricing info with Gate Group back-end systems. The Gate Group EPOS also integrates with airline systems enabling passengers to pay by loyalty points and airline vouchers.
Passenger Experience:Syncing between devices is stable and reliable ensuring that crew are able to complete their service without disruption, while the intuitive interface ensures passengers get their order quickly. The crew are able to see the whole product range and have a better idea of what is available, while the promotion functionality on the app makes sure that passengers get the best deal, no matter what items they choose. Hot-food notifications ensure the passenger always get their food the way they expect it to be served.
Unique features:The Gate Group EPOS has a more intuitive, easy to use interface that its competitors. Our implementation of peer to peer syncing is solid and stable and more reliable than other products in the market. Feedback has been overwhelming positive from crew, including a thank you video from the Easyjet team! Implementing Gate Group EPOS into an airline is seamless, even rolling out to a new airline on New Year’s Day without a hitch.
Additional information:The Gate Group EPOS is the joint venture with Black Swan Data. The app is now used by more than 10,000 crew members, serving over 10 million passengers per year. 2020 will see the roll out of the Gate Group EPOS to even more airlines.
Video clip: https://youtu.be/ZPSyt9QLNzk

MOTUS
Onboard supplier: Airline to be confirmed soon
Featured onboard: Air, Rail, Cruise
Description:Motus is a Software as a Service (SaaS) technology that lives on IFE/IFEC servers and is the only Traveller-dedicated Ad Server and Ad Exchange in the world. It connects the 200bn ground advertising market with the 4,3 billion travellers every year. It enables airlines increasing their revenue on a new monetization channel without disrupting the passenger experience.
Function:Motus technology allows airlines with connected (satelite internet) or non connected (IFE) environments to increase their profits connecting the travel audience to a pool of $200Bn per year. It facilitates a media buy strategy for inflight advertising targeting travellers with the following criteria: Enroute to their destination Highly mobile individuals Onward journey information Willingness to spend Validated viewership Higher recall rates Retargeting
Passenger Experience:In the air, passengers are free from noise and distractions, combined with the high viewability and low irritation rates in the market, and the fact one has a highly targetable, the opportunity for effective digital marketing has never been greater. At MOTUS we believe passengers should have a choice to pay for internet access or consume advertising in exchange for airtime. A freemium model allows this value exchange, thus empowering the passenger and enhancing the airline experience.
Unique features:Targeting a captive audience in flight in an accountable manner and with accurate performance metrics is something which has been a challenge for the media industry for many years and hence has never been a core part of a media buy strategy. MOTUS’ technology enables in-flight targeting in the same way we do on the ground, with an addressable advertising opportunity worth around $1B annually.
Additional information:Our technology is embraced not only from airlines and IFE/IFEC or airline manufucturers but from trains, busses and cruiseships.
Video clip: https://vimeo.com/304982260
www.motus.aero

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Best for Onboard Textiles - First/Business Class
British Airways First Class Bedding, Blanket & Bolster
Onboard supplier: John Horsfall
Featured onboard: British Airways First
Description:John Horsfall has developed stunning products including a duvet cover, pillow cover, day blanket and bolster cushion to elevate the customer experience. The result is a set of luxurious bedding which wouldn't look out of place in a revered five-star British hotel.
Function:The 400 thread count bed covers use cotton's natural cellulosic structure to make a breathable and luxurious fabric which launders at high temperature for freshness. The supersoft blanket and cushion are made with bespoke cotton blend yarn for luxury and durability.
Passenger Experience:The materials help regulate passengers’ temperature as well as feeling cool and soft. This improves sleep quality to lessen feelings of jetlag. Layering a choice of textures and warmth, passengers can customise their onboard space to improve wellbeing and restfulness.
Unique features:It has a perfect balance of comfort, tactility and practicality. As textile experts John Horsfall has designed bespoke fabrics to meet the practical requirements demanded by its fast-moving, high-intensity industry, whilst enhancing cabin appearance and wellbeing.
Additional information:“In this, our centenary year, we’ve sought out some of the best British designers and manufacturers to work with to ensure travelling in First with British Airways is an unforgettable experience.” - C.Martinoli, BA director of brand and customer experience.
www.johnhorsfall.com
Etihad Airways Duxiana Bedding Programme
Onboard supplier: WESSCO International
Featured onboard: Etihad Airways
Description:The set is inspired by the architecture and colors of Abu Dhabi. The bed linen’s understated elegance reflects a luxury boutique hotel experience embracing Arabian modernism. The set comprises of smooth plush items that feel cool against the skin.
Function:The bedding includes a topper, duvet, pillows, sheets, and cushions to create the most comfortable journey in the skies. Cushions enhance relaxation, and a bathroom shower mat, face towel, and bathrobe complete the luxurious experience.
Passenger Experience:Passengers experience the luxury of DUXIANA, a Swedish label affluent travelers experience staying at suites at the finest hotels in the world including the Burj Al Arab Jumeirah, the Jumeirah Emirates Towers, and The Langham, New York.
Unique features:Only superior bedding products are befitting of the most luxurious flight experience. Etihad Airways’ collaboration with DUXIANA marks the first airline luxury bedding program of its caliber, setting a new benchmark in the industry.
Additional information:The full three-room luxury suite experience onboard the Residence includes towels, face towels and bathrobes. The program is made according to the highest quality standards with the finest materials for superior durability and comfort.
www.wessco.net
Cathay Pacific First Class Bedding in collaboration with Bamford
Onboard supplier: Matrix
Featured onboard: Cathay Pacific
Description:Matrix and Bamford developed a new range of exclusive, luxury 600-thread count bedding for Cathay Pacific First Class. The bedding range has been beautifully crafted with quality and sustainability in mind, using 100% cotton.
Function:The 600-thread count, 100% cotton bedlinen makes for supremely soft textures that are cooling against the skin for a more restful sleep. The range includes a luxury, full-size, retail-quality pillow, a retail-quality two-piece duvet, a super-soft oversized day blanket, a day cushion and padded mattress topper.
Passenger Experience:The exquisite, plush bedding creates a feeling of luxury, comfort and wellbeing onboard to help passengers relax and have a better night’s sleep so that they arrive at their destination feeling refreshed.
Unique features:The high-quality bedding is all made with 100% cotton. The 600-thread-count cotton is market leading and customers can select from a pillow menu for a bespoke night’s sleep. The turndown also features Bamford’s Botanical Pillow Mist.
Additional information:The beautifully crafted bedding set is accompanied by a luxury, natural skincare amenity kit also designed by Bamford that further enhances comfort. Matrix partners with The Better Cotton Initiative (or BCI) to improve cotton farming globally
www.cathaypacific.com

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Wearable Textiles
Saudia Missoni Sleepwear
Onboard supplier: FORMIA
Featured onboard: Saudia
Description:Saudia and world-famous Italian fashion brand Missoni have teamed up to create these luxurious male and female pyjama sets. The modern designs feature contrasting highlights of Missoni’s signature print, resulting in a distinctive sleepwear design.
Function:Each set comes presented with a matching Missoni branded bag, complete with patterned trim and handle, with a classic blue for males and an elegant red for females. The super soft cotton material ensures a snug and comfortable fit.
Passenger Experience:The new sleepwear sets are part of a wider Saudia and Missoni collaboration, which includes the highly regarded brand-new First Class amenity kits. Together with the kits, passengers are treated to an iconic Missoni branded onboard collection.
Unique features:Nowhere else will you find this exclusive Saudia and Missoni range of beautifully designed sleepwear and amenity kits. The quality and unbeatable design, featuring a customised Missoni print lining, ensures passengers will want to treasure these items well beyond the flight.
Additional information:This unique collection represents one of the most talked about airline and brand collaborations in recent years, with two world-class companies coming together to create a much sought after range.
www.formia.com
Designer Sleepwear for EVA Air by Jason Wu
Onboard supplier: BUZZ
Featured onboard: EVA Air
Description: Inspired by the notion of understated refinement, the sleepwear features a triple snap rollover collar in ultra-soft heathered jersey. Available in blue and grey tones and a pop of colour, a trait often present on Jason Wu runways.
Function: The Jason Wu Sleepwear delivers the ultimate in style and comfort for passengers. With a focus on ease, the relaxed fit features minimal seams and can be worn from lounge to plane, providing multiple uses for the traveller, both inflight and beyond.
Passenger Experience: In a world-first collaboration, Jason Wu’s modern design aesthetic partners with the contemporary ethos of EVA Air. Designed exclusively for EVA Air, Jason Wu branded unisex sleeper suits and slippers are presented to passengers inflight.
Unique features: EVA Air and world-renowned designer Jason Wu deliver the ultimate in style and comfort for EVA passengers. As a jetsetter, Jason Wu knows the importance of comfort and has married form and function to deliver luxury and comfort.
Additional information: Jason Wu is New York based artist and fashion designer. Through merging classic American sportswear elements with a sophisticated global attitude, he has created timeless classics with glamorous sensibility and a distinctively feminine aesthetic.
Video clip: https://vimeo.com/373000415
www.evaair.com
Virgin Atlantic Upper Class Loungewear
Onboard supplier: Orvec
Featured onboard: Virgin Atlantic
Description:The new Upper Class “loungewear” launched in July 2019 is made from a soft cotton-blend jersey fabric. The brief within Virgin Atlantic was for the “new subtle design to easily be worn on the aircraft, through the airport and into the living room”.
Function:Considered tailoring combined with discrete design features such as ribbed cuffs on the bottoms and tasteful woven branded tabs throughout have ensured that passengers will want to experience the product time and time again. “Reuse me”!
Passenger Experience:It’s the little touches. Pockets large enough for passports, cuffs on the bottoms to prevent dragging hems but not on the tops to allow sleeves to be rolled up. Printed logos and woven tabs add a touch of luxury.
Unique features:The presentation of the product is akin to a product from a high-end designer store. Swing tags hand-tied with ribbon onto the compact matching fabric bag bring a sense of luxury to the product. First impressions count.
Additional information:The introduction of the new loungewear product removes 354,000 single use plastic bags from the inflight product supply chain. Sustainable and ethical BCI cotton will be introduced into the product from January 2020 (Better Cotton Initiative).
Video clip: https://n/a
www.orvec.com

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Best for Wellbeing Onboard
Libero Special Meals
Onboard supplier: Foodcase International BV
Featured onboard: Various airlines
Description:Libero offers free-from dining, catering for the travel, airline and hotel sectors. Travellers of today are actively seeking their dietary needs to be not only met, but exceeded without compromise on taste.
Function:Customers with food allergies, food intolerances and special dietary needs are greater in number than ever before. Catering for those customers is now essential for every airline.
Passenger Experience:To cater well for dietary needs in a way that is modern, delicious and truly mitigates risk of cross contamination in the arduous journey that is airline catering. This product gives customers what is a really special meal!
Unique features:Made in a fully allergen-free kitchen, all special meals are available in tipping-style meal kit form, making it easy for crew to plate onboard. The meals can be provided to airline kitchens to be plated prior to loading.
Additional information:Bland, compromising food, with fruit salad for every special meal no longer makes the cut. Getting special meals right takes imagination, creativity, thought and a little bit of science.
www.liberospecialmeals.com
The Virgin Australia domestic economy snack menu
Onboard supplier: Do Good Labs (DGL)
Featured onboard: Virgin Australia and Do Good Labs online store
Description:Do Good Labs' snacking range was developed by Rifkin Research for Virgin Australia’s complimentary inflight service. Retail sales data was used to produce new ‘on trend’ products in uplifting packaging that help raise awareness of mental health.
Function:Research by Dr Daniel Rifkin highlighted that one third of Australians regularly missed breakfast and that poor snacking choices contributed to the declining health of travellers. Also, ‘burnout’ was the most common reason for work absence but that the stigma of mental illness still made it difficult for people to discuss. Starting with a single breakfast bar, VA’s inflight team and DGL created a range of calorie controlled snacks to provide a useful block of energy to ‘kick start’ the day.
Passenger Experience:Psychologists helped design the bright and mood enhancing packaging, with each one carrying an important message of encouragement and support. Together, DGL and VA have launched one of the biggest mental health initiatives in the Southern Hemisphere.
Unique features:Rifkin Research’s leading consultants helped VA develop a unique range of ‘trending’ products, compliant with all airline budgetary and supply chain requirements. Through the Do Good Movement regular donations are made to charities and good causes.
Additional information:Through its online community, DGL extend VA’s customer experience by giving guests the opportunity to purchase special packaged ‘gift boxes’. With an average purchase of 30 x snacks, DGL are able to provide VA with valuable insights and sales data.
Video clip: https://www.instagram.com/p/B2sNodpg9AT/?igshid=9ia31g9xk3wb
www.dogoodlabs.com.au
Cathay Pacific Bamford First Class bedding and amenity kits
Onboard supplier: Matrix
Featured onboard: Cathay Pacific
Description:Matrix and Bamford developed beautifully crafted bedding and amenity kits for First-Class passengers. The bedding has been created with quality and sustainability in mind, with 600 thread count, 100% cotton. The amenity kits have been developed with natural, active ingredients and glass componentry.
Function:The high-quality bedding and amenities offer passengers a more holistic, sensory experience, with calming fragrances and refined textures. A luxury, full-size, retail-quality pillow, Skin To Sleep skincare ritual and calming pillow spray create the ultimate night’s sleep.
Passenger Experience:Wellbeing and sleep are important to travellers. The exquisite, plush bedding enhances the passenger experience by creating a feeling of luxury and comfort, complemented by Bamford amenities to create a holistic traveller experience.
Unique features:This is a unique collaboration with a brand partner to create a holistic sleep and wellness proposition across multiple product categories including retail inspired amenity bottles, a curated Skin for Sleep ritual, pillow mist and luxurious bedding.
Additional information:The 100% cotton bedding and natural skincare come together to relax the mind, body and spirit. Alongside a new wellness inspired dining concept, this partnership reflects a more considered and holistic approach to customer wellbeing. Matrix partners with The Better Cotton Initiative (or BCI) to improve cotton farming globally.
www.cathaypacific.com

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Ones to Watch - not yet onboard

Ones to Watch 2020 - not yet onboard

Onboard Hospitality loves to encourage newcomers and innovation. This category seeks to recognise those products Not Yet Onboard but aiming to make a mark in our industry. All entries in this category will be put to our panel of expert judges for them to assess for the onboard potential. All products below are being presented to our judges.
For Aisha - Baby Food - Indian Chicken & Sweet Potato Curry - 130g pouch
Onboard supplier: For Aisha Limited
Featured onboard: Not yet onboard
Description:This product is a brightly-coloured, resealable pouch containing Authentic Indian Chicken & Sweet Potato Curry. A healthy, nutritious baby food blend made from a traditional Indian recipe, specially crafted for tiny tummies and offering a new world of flavours.
Function:A delicious, healthy meal for babies 7+ months. The ingredients are 100% natural, have no added sugar or salt, and use no artificial additives, preservatives or flavourings - and are dietitian approved. They are also uniquely Halal certified.
Passenger Experience:This product comes in a practical, easy to use and store resealable pouch that can be squeezed and served on a spoon. As the product is halal certified it means Muslim mums now also have a heathy, nutritious onboard meal option to choose for their baby.
Unique features:This is the only Halal certified baby food, in a pouch, suitable for Muslims, currently available. The unique, exotic recipes mean babies get to taste and enjoy flavours from around the world as they travel around the world.
Additional information:This food is made for everyone - for babies of all shapes, sizes, genders, races and religions. Now Muslim parents can also choose a healthy, nutritious, Halal certified meal for their babies. A world of flavours for the youngest world travellers.
Video clip: https://www.youtube.com/watch?v=3geZsQfgXbk
www.foraisha.com
mySkypro Portal
Onboard supplier: SKYPRO. Feel the Ultimate Care.
Featured onboard: Not yet onboard
Description:mySkypro Portal is a breakthrough software solution that can be customised to fit the image of all airlines. Developed with a user-friendly interface for both crew, simulating an online shop, and management with its cockpit reporting system.
Function:Crew can order uniforms online, schedule fittings and receive them at home. Account managers know when to order stock and sizing split with AI tool that evaluates inventory, demand and lead times. Instant reporting works with multiple supplier softwares.
Passenger Experience:This software empowers crew and maximises airline efficiency so they can better focus on passengers. By giving crew control of ordering uniforms within parameters and permanently ensuring the right stock levels, delays and stocks shortages are avoided.
Unique features:No software in market today can be fully integrated with several airline and supplier internal software systems to help forecast when and what new orders need to be placed; maximizing airline efficiency, saving time and money, facilitating reporting.
Additional information:mySkypro Portal is the first of its kind and has already received interest from the world's major airlines. It will go live at the end of 2019 and will revolutionize aviation uniform management.
Video clip: https://youtu.be/RdElEH68ROA
corporate.wearskypro.com
Zero Carbon Meals (Gluten free and Vegan)
Onboard supplier: Evertaste
Featured onboard: Not yet onboard
Description:These meals are packaged in fully biodegradable paper casseroles. The contents of all meals are plant-based, and Evertaste has partnered with multiple alternative meat suppliers depending on final customer, allowing for an international appeal.
Function:Evertaste wanted to create meals that taste and look great, and felt great eating through a low carbon foot print, vegan and gluten meal offering. Imagine the positive change to air travel if every airline decides to adopt a similar mindset to customers’ offerings.
Passenger Experience:Air travel itself it the most environmentally unfriendly way of travelling. These meals make it possible to help passengers reduce guilt by offering them carbon neutral meals.
Unique features:Not only are these great tasting, packed in sustainable material, and reduce the carbon foot print as naturally as possible - they also look great, are filling and naturally gluten-free.
Additional information:Meal options include: Smokey Oumph with Boston style BBQ baked beans with polenta and corn; Coconut shai midori, with cumin rice and saag; Quorn cottage pie, and Macaroni cheese alforno (using gluten free pasta). The meals are naturally nearly carbon neutral, however we also offer the choice of carbon offsetting to make them entirely carbon neutral.
www.evertaste.com
Ergonomic Cup Holder Tray
Onboard supplier: RMT Global Partners
Featured onboard: Air - 3 airlines interested
Description:A lightweight ABS cup holder tray with 12 round cup spaces to accommodate drinks. The tray can be customised with either 12 or 11 cup spaces with a condiment space, and smaller holes for the fingers to support holding the tray on your arm versus using your wrist.
Function:The tray secures cups safely allowing for spillage to go into the cup space if turbulence occurs. Ergonomic finger-holes support holding the tray on the arm and it is lightweight (253 grams) for attendants, as well as compact for packing up to three trays per glide.
Passenger Experience:The tray is attractive and can be designed in many Pantone colours. It allows attendants to be able to serve drinks efficiently, to pour drinks in the galley and to offer personal passenger service by serving in the aisle.
Unique features:The tray is very light, sturdy and allows the attendant to pour and serve drinks quickly. It is ergonomically designed with finger holes allowing the tray weight to be carried on the arm, it is safer than other trays as the cups stay securely in place.
Additional information:Features are ergonomically designed with finger holes, safer than standard trays due to spaces for cups, light in weight, attractive, customisable, and long lasting under commercial washing.
www.RMTglobalpartners.com
Infra Active
Onboard supplier: Matrix
Featured onboard: Not yet onboard
Description:Engineered for the best rest possible, these soft, lightweight pyjamas are constructed with infrared technology to restore energy, boost circulation and dissipate any muscle ache. Game-changing and rejuvenating, these have superior comfort and serious results.
Function:Far infrared-emitting ceramics are embedded into various fibres and woven into the fabric of garments, or printed on the surface, capturing the energy your body emits and reflecting it back into the body to aid with recovery.
Passenger Experience:The infrared technology in the pyjamas ensures restful and efficient sleep, improves oxygen in blood-flow, dissipates accumulated toxins, improves circulation and reduces swelling, manages jet lag intensity and enhances faster biological recovery.
Unique features:Far infrared are invisible rays of light that have the ability to enter the skin and stimulate blood flow. The skin naturally radiates heat every day but it’s often wasted. Infra Active pyjamas absorb and re-emit this heat energy, recycling it back into your body helping reduce the effects of travel.
Additional information:Matrix are at the forefront of bringing technologically innovative fabrics to the airline industry and successfully introduced Hydra Active, the world’s first self-moisturising pyjama. Infra Active pyjamas help to restore balance to passenger’s physical energy making them feel relaxed, rejuvenated and revived.
www.thisismatrix.com
Dark Chocolate Brownie
Onboard supplier: Skinny Genie Gluten Free
Featured onboard: Not yet onboard
Description:This Dark Chocolate Brownie is soft and firm with a rich dark chocolate colour.
Function:The brownie is gluten-free, nut-free, halal, and individually wrapped. At only 200 calories, nutritional information is provided with calorie content which is important for the health conscious customer. The Brownie offers the gluten-free customer satisfaction. It can be enjoyed by everyone, you wouldn’t even know it is gluten-free.
Passenger Experience:The chocolate brownie provides a great tasting and product to celiac and gluten- free lifestyle choice customers. Often the gluten-free customer is dissatisfied with their gluten-free offering onboard, however, with our brownie they will be much happier! The chocolate brownie provides a great tasting product to celiac and gluten-free lifestyle choice customers.
Unique features:Skinny Genie is a strong brand name and customers know that it provides great tasting gluten-free products. The brownie has great taste and a chewy texture which gives a smooth bite. It offers small packaging and it is a perfect size to be stacked for the galley trays. It is not too big, or too small, just the right size for a few sweet bites. Skinny Genie does not use additives or preservatives (no Sulphur Dioxide) like many other products on the market.
Additional information:Skinny Genie can customise its Dark Chocolate Brownie to create other flavours such as Chocolate and Orange and Chocolate and Raspberry.
www.skinny-genie.com
Radnor Hills Spring Water 330ml Can
Onboard supplier: Radnor Hills
Featured onboard: Not yet onboard
Description:Premium still and sparkling Welsh spring water sourced from mid-Wales, in a 100% recyclable can.
Function:The can is infinitely recyclable and the packaging is sourced in Wales. The 330ml still and sparkling products are canned at source.
Passenger Experience:The product features environmentally conscious packaging, exceptional taste and purity and provides onboard hydration.
Unique features:The product is sourced in Wales, packaging is also sourced in Wales resulting in a low carbon footprint.
www.radnorhills.co.uk
CupTea™️
Onboard supplier: SupplyR Ltd
Featured onboard: Not yet onboard
Description:CupTea™️ is a innovative and modern way to drink high-quality loose leaf tea. Without the need for a tea bag CupTea™️ will allow passengers to enjoy a hot beverage without the need to navigate with tea bags giving a more relaxed experience.
Function:Cup Tea™ is an exciting and great-tasting disposable tea cup that uses patented chemical-free technology to integrate single origin loose tea leaves within the cup - just add hot water to create great tasting tea. Cup Tea™ can be re-used three times.
Passenger Experience:Passengers will not need to navigate around tea bags and hot water whilst travelling allowing them to simply enjoy the tea experience. Tea promotes feelings of well being and relaxation which will aid the overall travel experience.
Unique features:Cup Tea™ is a fully sustainable concept containing no chemicals or plastics. The loose leaf tea within the cup is single origin premium tea give a great taste experience as well as the added health benefits of drinking herbal tea.
Additional information:Cup Tea™ is truly innovative and would be a great benefit to food service during travel. Feedback from airline staff has been positive as the time for service to passengers would be swift and simple.
www.supplyrltd.com
Bassu, our Phone & Tablet Holder Tray
Onboard supplier: Kaelis
Featured onboard: Not yet onboard
Description:Bassú is a light, ergonomic and above all useful tray. With a small slot that solves space problems in the tray onboard, passengers can dock their mobile device without taking up too much space, while eating and without being a hindrance.
Function:When passengers are flying in the main cabin and when the plane does not have an IFE system or they just want to use their own device, this solves the dilemma of where to put their device to keep watching while eating.
Passenger Experience:Considering that the main cabin passengers do not get a lot of space in their seats, this is truly a great solution to be added to the trays so passengers can have a little more comfort and improving travel experience with a minimum investment.
Unique features:Kaelis holds a patent on this tray. This is possibly the cheapest solution for an airline that does not have IFE system implemented in all planes to show that they care about the comfort of the main cabin too.
Additional information:Kaelis studies the special requests of its customers so it can adapt to the needs, sizes and/or materials that each customer requests.
Video clip: https://youtu.be/orYBQ9mkBTc
www.kaelisgroup.com
Lillo Bentobox
Onboard supplier: Gispol
Featured onboard: Not yet onboard
Description:A new take on the BentoBox concept with a neo-retro look that appeals to cross generations. It can be produced in two colours, which offers the airline the ability to use its brand colors to make a bold statement. Easy to grasp, hand out and collect.
Function:Designed to emulate the BentoBox by providing an extended function turning the lid into a tray, expanding the offering provided on the meal service. 1/3 size expanding to 2/3 functional size. Highly modular and efficient.
Passenger Experience:The product provides the passenger with an elegant and easy-to-use meal service solution. The meal components are contained. Product enhances the airlines offering on mid-to-long-haul flights.
Unique features:Highly flexible and enhanced passenger meal service, space saving, easier handling. Modular and efficient (84 Boxes in a half size Trolley).
Additional information:“Thinking Outside of the Box” is literally is what this product/solution provides!
Video clip: https://youtu.be/j90oTBeazWo
www.gispol.pt
Lilly - Infinite Use Plastic Glass
Onboard supplier: Gispol
Featured onboard: Not yet onboard
Description:Re-imagined elegant lead free-crystal glass tumbler or wine glass in plastic.
Function:The product replaces the single use plastic glasses/tumblers on board with what "Infinite Use" plastic. This product is a game changer.
Passenger Experience:The product is an upgrade from all disposable glass solutions and designs, and sends a strong message to the passenger about sustainability. 
Unique features:Shatter resistant, odour resistant, long lasting clarity, stain and scratch resistant, BPA Free, dishwasher safe and lightweight.
Video clip: https://youtu.be/dEcFy3ilfgE
www.gispol.pt
Qantas Centenary Business Class Amenities Programme
Onboard supplier: Galileo Watermark
Featured onboard: Not yet onboard
Description:This is a new business class amenity programme to mark the airline’s centenary year with designs taking customers on a journey through the decades, with vibrant bags inspired by Qantas inflight design from the 1960s and beyond.
Function:Designed to be reused, the bags include a dental kit, socks, eye mask and ear plugs. A lip balm, hand cream and face cream are provided by indigenous brand Li’Tya within the kit and their products will also be found in the lounges and washrooms.
Passenger Experience:The centenary is a very special occasion and the program features frequent refreshes to keep passengers engaged and create excitement around the different designs. In addition the elevated content items will ensure comfort inflight.
Unique features:This authentic and exclusive amenities programme features seven collectible lifestyle bag designs – it is a true celebration of iconic Qantas moments, the continuing evolution of the airline and its support of the indigenous community.
Additional information:As part of Qantas’s environmental promise, this program features sustainable inner items with recycled cosmetic packaging, compostable paper packaging, bamboo toothbrush and inner carton polybags with enhanced biodegradation properties.
www.galileowatermark.com
Compostable Travel Boxes
Onboard supplier: WK Thomas
Featured onboard: Not yet onboard
Description:This innovative all in one packaging solution couples high quality compostable materials with ingenious design. It’s unique construction and locking lid feature are secure and easy to assemble while providing fantastic rigidity and strength in transit.
Function:The stackable meal boxes are easy to hold, fill and close. The smooth corners are ideal for spoonable meals and the pack is both ovenable and microwavable. The one-piece design is made from renewable plant material and will compost at home in 90 days.
Passenger Experience:These ergonomic and sustainable meal box solutions are ideal for both hot and cold service. Made from renewable material they are designed to fit up to eight boxes per Atlas trolley draw and allow the carrier to offer a wide variety of meal choice.
Unique features:This plastic-free, all-in-one design is made from a compostable and completely sustainable pulp material. It offers great flexibility and improved speed of service as food waste and packaging can all be composted together with no need for separation.
Additional information:educing the number of single use plastics onboard is the most sustainable approach. Well designed, durable products made from sustainably sourced materials are key to this move away from plastic disposables that end up in landfill or incineration.
www.wkthomas.com
Enjoy! Vegan Victoria Sponge Cake
Onboard supplier: En Route International
Featured onboard: Not yet onboard
Description:The Enjoy! branding is contemporary and reflects the traditional nature of the treat. Consumers like to indulge in high-quality sweet treats, therefore the branding communicates to the passenger that the product is indeed worth the calories.
Function:The indulgent, generously-sized vegan Victoria Sponge cakes are light, fluffy and sweet. Unlike other vegan cakes, they retain the classic, light texture of the traditional Victoria sponge. These cakes are an indulgent onboard treat. Created by in-house Food Developers, they have been produced to be a mid-morning snack or as part of a complimentary afternoon snack service. Vegan suitable, they add ease to service by not having to source alternatives for their dietary-specific passengers.
Passenger Experience:This product will add value to all passengers onboard due to the generous size. As a whole individual cake, passengers will perceive value, while also enjoying the indulgence. Vegan passengers will be impressed by the quality of the product onboard.
Unique features:This product performs well in two ways; it is a high-quality version of the quintessential Victoria sponge cake fit for the onboard environment and it satisfies a key need for a growing vegan market.
www.en-route.com
Single serve Port wine
Onboard supplier: TUBES - Single serve wines, cocktails & spirits
Featured onboard: Sunexpress, Transavia
Description:Port wines in innovative 100% recycled PET tubes as a single serve format. The tube contains 50ml of port wine, the exact amount of one glass of port. All within a unique and premium design based on space, waste and weight saving benefits for the travel industry. It is a ready-made solution to upscale the culinary experience and enjoy a tasteful flight.
Function:TUBES has been developed to reduce space, waste and weight onboard. It allows airlines to stow more units in a drawer for less weight, without having a drip waste. Meanwhile the tube has been redeveloped in a 100% recycled R-PET tube which contributes to a more sustainable world.
Passenger Experience:Enjoy a port wine by the glass with your dinner or cheese platter. The tube contains information about the content in an educational and inspiring way. This product is suitable for Business, buy on board or as a special in between aperitif moment and gives customers the chance to taste, appreciate and enjoy port wine, in an unpretentious and fun way.
Unique features:Single serve port wines are simply not available yet and therefore a new experience in food service onboard.
Video clip: https://www.youtube.com/watch?v=2VPPr-Iogp0
www.tubes.nl
Single serve BOLS cocktails in TUBES
Onboard supplier: TUBES - Single serve wines, cocktails & spirits
Featured onboard: Sunexpress, Transavia
Description:TUBES (winner Best Onboard Beverage in the Onboard Hospitality Awards 2019) and BOLS (the oldest distillery in the world and master of cocktails) combine strengths to deliver a premium range of single serve and ready-to-drink cocktails packed in innovative 100% recycled RPET TUBES of 100ml. All within a unique and premium design based on space, waste, weight and time saving benefits for the travel Industry.
Function:TUBES has been developed to reduce space, waste and weight onboard. It allows airlines to stow more units in a drawer for less weight, without having a drip waste. Meanwhile the tube has been redeveloped in a 100% recycled RPET tube which contributes to a more sustainable world. The premium ready to drink cocktails of BOLS have time-saving benefits for flight attendants as well, to deliver the perfect mixed cocktail in no time.
Passenger Experience:Lucas Bols is one of the oldest distilled spirits companies in the world. It started over 440 years ago when the Bols family opened a small distillery in Amsterdam. It was then that the first cocktail was born. Nowadays BOLS is globally seen as the master of cocktails. Passengers can enjoy premium and perfectly-mixed ready-to-drink cocktails in the perfect volume of 100ml.
Unique features:For over 440 years (since 1575) BOLS has been mastering the art of mixing, distilling and blending. The expertise and craftmanship has made them what they are today: The world's oldest distilled spirit brand and a globally well-known master of cocktails. Enjoy the best ready-to-drink cocktails of the best distillers in the perfect mix and single-serve volume.
Additional information:Launching during WTCE 2020 will be the first two cocktails of a new coming range: Bols Bramble , one of the most popular cocktails to come out of the 80’s, and Bols Dutch Old Fashioned, one of the most famous, notorious, loved cocktail recipes in the world.
Video clip: https://www.youtube.com/watch?v=2VPPr-Iogp0
www.tubes.nl
Manoucher Javaneh Cinnamon & Raisin large slice
Onboard supplier: Manoucher Fine Foods Inc.
Featured onboard: Not yet onboard
Description:The Whole Wheat Javaneh Cinnamon & Raisin large slice is unique, soft and tasty. Adding no sugar, the raisins do all the work to give it the perfect sweetness to taste.
Function:Beautifully handcrafted, the Javaneh Cinnamon & Raisin large slice can be simply enjoyed as a snack or served as a side with a delicious meal for breakfast or brunch.
Passenger Experience:Passengers get to enjoy a soft delicious slice filled with natural sweetness.
Unique features:It uses simple clean ingredients adding no sugars, preservatives or additives.
www.manoucher.com

Onboard supplier: MERZDORF Fine Food
Featured onboard: Not yet onboard
Description:“in-flight” is an innovative line of natural healthy snacks. Chicken Breast Crisps is our flagship product within our snacks family. The cuts of carefully selected chicken fillet first undergo the processes of maturation, then repeated cold smoking and finally lyophilization. As a result you can enjoy the crunchiness and unique taste of round-shaped pieces of the best part of chicken. The foil seal pack keeps the crisps fresh, crunchy and smell-less, so it is ready to eat directly after opening
Function:‘in-flight’ is a snack which can easily satisfy your hunger. It’s a great solution, when you search for a bite to eat and you want to choose something healthy and nutritious. Chicken breast crisps are delicious, super crunchy and of course ready-to-eat. What’s more, they are low in carbs and high in protein. Apart from chicken meat and spices, there are no other ingredients in these snacks – no preservatives, chemical additives, GMOs, or gluten.
Passenger Experience:‘in-flight’ snack is the line of innovative crisps that will satisfy even the most demanding palate – without any remorse due to eating unhealthy and fattening food. Thanks to the taste and unforgettable aroma of this chicken snack, everyone will like it. You need only a few grams of a delicate chicken snack and a glass of water to drink, to satisfy your hunger for a long time. What’s more, thanks to the small and light package, it makes it a perfect travel food.
Unique features:‘in-flight’ is a truly natural, healthy snack. What makes it unique on the market is the simplest composition possible - 99% is the chicken breast fillet and the remaining 1% make the spices and starter cultures. Furthermore, thanks to the freeze-drying process the snack is four times condensed. That means that in every 100g of finished product there are 400g of chicken fillet! These crisps were not fried or backed, so they are much healthier than ‘traditional’ ones.
Additional information:We offer high-quality, natural products and do not use any chemical preservatives or artificial enhancers in our snacks. ‘The Healthy Way of Life’ is our motto and we want to raise awareness about the importance of healthy eating. Our snacks family has been appreciated by international juries and customers: Innovative Product of the Year Award (Stamegna Retail Management), Buyer’s Choice Award (ECRM), finalist of SIAL Innovation Selection (France and Canada) and Food Matters Live (London).
inflight-snacks.com

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